You will work closely with IoT Operations team in Germany responsible for operational aspects of the Deutsche Telekom M2M/IoT network. You will start by on the job training in Germany (1-3 weeks) and later be located in Poland. Travel may be required but rather occasionally.

You will be one of the key persons driving the IoT business and technology in the whole DT Group.

Flexibility is the basis for us - that's why we offer you flexibility of place and time of work. In addition, you can count on us, among others: computer, telephone, router with internet for work and private use and benefits, which you can read about below.​ 

 

Remote/Hybrid work possible 


On Call support (24/7) required – a few weeks a year

The task of the Service Engineer Data is the service engineering in the context of the end-to-end responsibility for "Business Market" Europe-wide over the entire service chain and the complete life cycle up to the transfer point with the business customer (like Mobile IP VPN, M2M/IoT).

  •  According to general guidelines, independent preventive analysis of highly complex national and international customer-facing services.
  • Allocate E2E responsibility for Business services (SLA, OLA) and Continuously improve the quality of the Services (Functionality, Processes, Skills, Costs etc.)
  • Provide Operation Project Manager role to address service requirements
  • Interface to the 3rd level support organizations and the related vendors
  • 2nd Level Incident-/Problem Management/ Change Management - Carry out a thorough analysis of all reported problems in a timely manner, according to agreed severities. Provide Restoration and Permanent fix
  • Coordinate service KPIs with customers and document them in contracts (such as OLA's). Preparing, voting and updating agreements. From CFS quality parameters derive the relevant RFS criteria and vote
  • Identify, define and define monitoring requirements on the basis of contracts (eg OLA), coordinate them across divisions and ensure realization and reduce functionality.
  • Develop CFS-specific training and conduct or coordinate with all involved units.
  • Independently manage complex optimization projects (for example, identifying cost savings potential, developing actions and monitoring implementation).
  • Independently handle tasks within the project (eg. creation of complex technical or administrative concepts, introduction of company regulations) – support of CFS onboarding projects
  • Conduct service review meetings with internal and external suppliers (other ESOCs and hosting partners) and enforce partner improvement efforts

  •  At least 4 years professional experience in the NT / IT environment ideally in the field of mobile data services / Internet
  • Bachelor studies in the IT environment or communications engineering or comparable training
  • Operation of complex networks, servers, firewalls, OMC, IT and network management systems
  • Specialized knowledge of server architecture and IP network topologies
  • Project Management and Quality Management Skills
  • Focus on VoLTE, Voice, ePC services

 

Packages and extras

  • Healthcare package
  • Leisure package
  • Conferences
  • Trainings
  • Healthcare package for families
  • Books
  • Leisure package for families

Amenities

  • Car parking
  • Bicycle parking
  • Integration events
  • Shower
  • Chill room
  • Cold beverages
  • Playroom for children

Cześć, tu T-Mobile! 

Jesteśmy firmą technologiczną, a naszym celem jest tworzenie innowacyjnych rozwiązań dla klientów indywidualnych i biznesowych. Jako jedni z pierwszych udostępniliśmy na rynku sieć 5G, oferujemy najlepszej jakości usługi mobilne, a dzięki kilkunastu Data Center zapewniamy całe spektrum usług ICT. Oferujemy wiele usług z zakresu rozwiązań chmurowych oraz cyber bezpieczeństwa. 

W T-Mobile wszyscy żyjemy w świecie magenta! Kolor ten jest nam bliski, bo oznacza wiarę w powodzenie podejmowanych działań, pewność siebie i wytrzymałość. Właśnie tacy jesteśmy jako zespół. W #MagentaTeam stawiamy na wymianę doświadczeń, zwinną pracę i szybko adaptujemy się do zmian

T-Mobile to nie tylko praca. Tworzymy prawdziwą społeczność. Uwielbiamy się łączyć... i nie przestajemy się dzielić – tym, co mamy najlepsze:

  • #MagentaTeam - Fantastyczny zespół ludzi z pasją
  • #Agile - Najnowsze technologie i innowacyjne projekty
  • #StoLat - Dodatkowy dzień urlopu z okazji urodzin lub imienin
  • #Nagrody - Liczne konkursy
  • #ZnamTalent - Program poleceń pracowniczych

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