The Business Analyst (Chatbot) supports the assessment of business needs and enhances initial demand descriptions (e.g. by non-functional requirements, projects requests and business cases). The Business Analyst strongly cooperates with other IT roles and business to ensure successful IT project delivery.


  • Eliciting of business requirements and review of options with customers, business units, and end users to ensure complete testing with few defects or unexpected problems.
  • Analysis, and evaluation of business requirements and user needs
  • Design, preparation, and review of documentation of requirements and change management with business needs to ensure full understanding, and where needed, acceptance.
  • Compiles and elaborates functional and non-functional requirements
  • Explaining any technical issues or open questions to business customer.
  • Communication of business objectives to technical teams and technical solutions to the business customer.
  • Documenting and communicating all open issues or open questions about business processes or procedures to the team.
  • Configuring system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

  • Minimum 3 years of experience in business process management and/or business process analysis
  • Process or workflow modeling tool experience
  • Strong business, system and customer service orientation
  • Good understanding of project and application life cycles and work in an Agile delivery model
  • Good knowledge of formalized methods for specification (e.g. Use Case Modelling, Data Modelling, Interfaces)
  • Fluent spoken and written English

Nice to have:

  • Experience with Chatbots concept documentation and in identifying processes fitting the technology and beneficial usage of Chatbots
  • Experience in working with Google Services (DialogFlow, Geocoding, Speech-to-Text, Text-To-Speech)
  • IREB certification

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Conferences
  • Trainings
  • Financial bonus
  • Books
  • Sport card
  • Language courses

Amenities

  • Bicycle parking
  • Hot beverages
  • Fruits
  • Chill room
  • Integration events
  • Car parking
  • Shower

We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistic market leader. 76,000 employees and a countless number of customers around the world benefit from our work outcomes. 85% of our projects are focused strictly on development, and only the minority of them relate to maintenance. Joining us you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with diverse technology stack and discover our unique Agile approach to the development process. We offer our employees a possibility to plan their working place flexibly with the manager. You can choose to work almost entirely remotely or every day at the office - as you want. You can also divide the time between those two in a hybrid way, taking advantage of both - remote and office work.

Sylwia Misiewicz
HR Business Partner