Technical Support Engineer
- Lionbridge Poland
- Warszawa
- Umowa o pracę
- 06.02.2019
Lionbridge Poland
- http://www.lionbridge.com/pl-pl/
- Warszawa
- Technologie w firmie:
Wymagania
Technical Requirements:
- Ability to create and deliver training materials.
- Expert knowledge of Excel and its integrations with data sources.
- Familiarity with SharePoint.
- Familiarity with Agile/TFS.
- Ability to understand SQL queries and create simple queries.
- Competency in at least one scripting language (eg Python) is a bonus.
- Familiarity with Lionbridge Language Technology stack and Gemini/eProc a bonus.
Job Skill Requirements:
- Excellent communication skills.
- Excellent analytical and troubling shooting skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
- Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
- Shows ability to dig into technical issues to identify route cause and derive impact.
- Ability to identify issues reported when information is not clearly reported.
- Responsible to manage time effectively and work efficiently, both with and without direct supervision.
- Complete overall knowledge of company applications, specific in depth knowledge on specific products.
- Ability to understand the global corporate picture.
- Ability to teach/mentor other team members.
- Ability to understand Customers need’s and derive priority.
Technologie
Wymagane na tym stanowisku:
- Excel
- SQL
- English
- SharePoint
- Agile lub TFS
Mile widziane:
- Python
Projekt, w którym możesz pracować
- Provides direct technical Level 2 support to technology customer/end users and platform within the company. .
- Building support processes for new Lionbridge application from scratch.
- Working closely with development to make our software more intuitive and easier to support.
- Updating and creating online knowledgebase articles to reduce support requests.
- Creates temporary “work-around” for immediate customer/ end users issues where appropriate.
- Provides assistance, problem resolution, and training on tools and products to other technical support personnel.
- Involvement in company work groups who plan the direction of Customer Support work processes and procedures.
- Work with Development to diagnose and debug issues in production.
- Automate by creating tools/applications and processes to initiate change and drive the company towards faster more efficient end to end workflows.
Podział czasu pracy
Wsparcie klienta
30%
Aktualizacje i instalacja sprzętu i oprogramowania
30%
Samorozwój
20%
Spotkania
20%
Jak zarządzamy projektem?
- Metodyka: Agile
- Kto podejmuje decyzje architektoniczne? CTO
- Kto wybiera technologię? CTO, architekt
Narzędzia pracy
- Laptop
- Komputer stacjonarny
- Dodatkowy monitor
- Słuchawki
- Osobista szafka
- Telefon służbowy
- Swoboda w doborze narzędzi pracy
Bonusy
- Pakiet medyczny
- Pakiet medyczny dla rodziny
- Pakiet sportowy
- Pakiet sportowy dla rodziny
- Zimne napoje
- Gorące napoje
- Owoce
- Przekąski
- Lunche
- Konferencje
- Szkolenia
- Książki
- Parking dla samochodów
- Parking dla rowerów
- Prysznic
- Pokój relaksu
- Pokój zabaw dla dzieci
- Imprezy integracyjne