Technical Support Engineer

  • Lionbridge Poland
  • Warszawa
  • Umowa o pracę
  • 06.02.2019

Wymagania

Poziom doświadczenia: Mid

Technical Requirements:

  • Ability to create and deliver training materials.
  • Expert knowledge of Excel and its integrations with data sources.
  • Familiarity with SharePoint.
  • Familiarity with Agile/TFS.
  • Ability to understand SQL queries and create simple queries.
  • Competency in at least one scripting language (eg Python) is a bonus.
  • Familiarity with Lionbridge Language Technology stack and Gemini/eProc a bonus.

Job Skill Requirements:

  • Excellent communication skills.
  • Excellent analytical and troubling shooting skills.
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
  • Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
  • Shows ability to dig into technical issues to identify route cause and derive impact.
  • Ability to identify issues reported when information is not clearly reported.
  • Responsible to manage time effectively and work efficiently, both with and without direct supervision.
  • Complete overall knowledge of company applications, specific in depth knowledge on specific products.
  • Ability to understand the global corporate picture.
  • Ability to teach/mentor other team members.
  • Ability to understand Customers need’s and derive priority.

Technologie

Wymagane na tym stanowisku:
  • Excel
  • SQL
  • English
  • SharePoint
  • Agile lub TFS
Mile widziane:
  • Python

Projekt, w którym możesz pracować


  • Provides direct technical Level 2 support to technology customer/end users and platform within the company. .
  • Building support processes for new Lionbridge application from scratch.
  • Working closely with development to make our software more intuitive and easier to support.
  • Updating and creating online knowledgebase articles to reduce support requests.
  • Creates temporary “work-around” for immediate customer/ end users issues where appropriate.
  • Provides assistance, problem resolution, and training on tools and products to other technical support personnel.
  • Involvement in company work groups who plan the direction of Customer Support work processes and procedures.
  • Work with Development to diagnose and debug issues in production.
  • Automate by creating tools/applications and processes to initiate change and drive the company towards faster more efficient end to end workflows.

Podział czasu pracy

Wsparcie klienta
30%
Aktualizacje i instalacja sprzętu i oprogramowania
30%
Samorozwój
20%
Spotkania
20%

Jak zarządzamy projektem?

  • Metodyka: Agile
  • Kto podejmuje decyzje architektoniczne? CTO
  • Kto wybiera technologię? CTO, architekt

Narzędzia pracy

  • Laptop
  • Komputer stacjonarny
  • Dodatkowy monitor
  • Słuchawki
  • Osobista szafka
  • Telefon służbowy
  • Swoboda w doborze narzędzi pracy

Bonusy

  • Pakiet medyczny
  • Pakiet medyczny dla rodziny
  • Pakiet sportowy
  • Pakiet sportowy dla rodziny
  • Zimne napoje
  • Gorące napoje
  • Owoce
  • Przekąski
  • Lunche
  • Konferencje
  • Szkolenia
  • Książki
  • Parking dla samochodów
  • Parking dla rowerów
  • Prysznic
  • Pokój relaksu
  • Pokój zabaw dla dzieci
  • Imprezy integracyjne

Zadaj pytanie pracodawcy

Administratorem danych jest Lionbridge Poland ...