Service Desk Administrator with Hungarian

Wipro IT Services Sp. z o. o.
Junior
Online interview
Employment contract
Gdańsk

Project description

Job position is for an American based financial MNC.

Your tasks

Candidate must be fluent in Hungarian

Responsibilities:

• Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment

• Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues

• Experience in PC Hardware configuration

• Experience supporting LAN’s, PC operating systems and desktop software

• Experience using a variety of PC software including Microsoft Office Suite,

• Microsoft Exchange, Windows XP, TCP / IP, and UNIX

• Certification as a MCP desirable but not mandatory

• Certification as a MCSE desirable but not mandatory

• Previous experience with internet customer support would be desirable

• Knowledge/Experience in administration of a LAN environment is desirable

• Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable

• Knowledge and understanding of end user requirements

• Strong customer service orientation Self-Starter

• Good listening skills & Ability to analyze and solve technical problems

• Strong problem analysis, resolution, and writing skills

• Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

• Professionalism and customer focus Ability to perform in adverse situations

• As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.

• Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.

• Timely escalation of incidents to higher level when required. Log files monitoring for errors.

• Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement.


Who we're looking for?

Skills
Hungarian
IT Support
Work environment
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
Kitchen
  • Hot beverages
  • Fruits
Traning
  • Trainings
Relocation
  • Adaptation tips
  • Temporary housing
  • Money for moving expenses
Other
  • Integration events

Our company

Wipro IT Services Sp. z o. o.

Warsaw, Gdańsk, Krakow 750
Tech skills
  • JAVA
  • SAP
  • Python

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