Office Engineer

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract

Requirements

Experience level: Mid

Job Dimensions

  • Office Engineering pod has 12 staff
  • Word, Excel, PowerPoint and Outlook are deployed to over a third of a million endpoints globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Attention to product quality and the highest level of service provision
  • Staying abreast of external developments in the general area of Microsoft Office, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • Experience of managing an agile infrastructure development team
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group.Gravitas and ability to interact with and coach senior executives
  • Knowledge of Microsoft Office 365, Office 2013, Office 2016, Office configuration via GPOs, Windows Scripting, .Net
  • Experience of associated technology areas: Microsoft Windows 10, Apple Mac OS X, Windows security models and tooling, identity and access management tooling
  • Familiarity with some of the following: Agile software development, PHP, Perl, SQL. HTML, CSS, RESTful APIs, single sign on, LDAP, design patterns, design-driven development, continuous deployment, application security, continuous integration, and incremental design
  • Knowledge of Lean Sigma practices
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Needs to be resourceful and demonstrate innovation
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required


Technologies

Necessary on this position:
  • MS Office

Project you can join

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Office pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud- based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities ofthe agile engineering pods.

The Office engineering pod will focus on the Microsoft Office product and associated technologies, both on premise (e.g., Office 2013, Office 2016, etc) and cloud-based (i.e., Office365). It will define the configuration of the product (working with HSBC’s Cybersecurity team as needed), be the control point for the plug-ins and add- ons identified by other engineering pods, develop automation and/or infrastructure tools to enhance the product, and be and be accountable for all engineering changes to the Office suite. Whilst not currently in plan, remit might also extend out to competitor products (e.g., Google Docs).

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Office Engineer role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by delivering products and services in an agile manner. The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod. Whilst it will have no formal line management duties, it will be expected that the role will provide guidance to the more junior members of the team and pod.

Key Accountabilities:

  • Work within the Office engineering pod, covering some or all of: Agile development of Office features or related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
  • Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Understand and follow the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work collaboratively with staff within the platform to identify and agree improvement opportunities

We offer:

 Stable job in professional team

 Interesting path of career in an international organization

 Consistent scope of responsibilities

 Private health care, employees’ benefits

 Possibility of remote working

 Commutable office location – Kapelanka street

 Casual dress code

 Cultural exchange.

Bonuses

  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

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