End-User Support (Intune)

End-User Support (Intune) #213358

Start date: Start ASAP

Duration: 4-6 months

PROJECT INFORMATION:

Industry: Chemical industry

Remote work: 100%

Project language: English

Business trips: No

Project length: 6 months contracts + possible prolongations

Start: ASAP

Assignment type: B2B

Remuneration: 30-39 EUR/h

Summary

The primary objective of this role is to support end-user migration waves by addressing technical issues and inquiries during the worldwide Intune workstation migration process. This function is crucial for ensuring a smooth transition for users while acting as an operational resource under the direction of the Project Manager.

Main Responsibilities

• Intervene live during worldwide Intune workstation migration to manage user incidents.
• Handle technical questions or blockers raised by users, redirecting/escalating when needed.
• Support the follow-up of workstation status post-migration.
• Escalate unresolved technical issues to L2/L3 teams.
• Coordinate with support and other infrastructure teams.
• Ensure all handled issues are documented and tracked.
• Report daily to the Project Manager, summarizing issues resolved, blockers, and actions taken.
• Contribute insights into the knowledge base (FAQs, known issues, suggested improvements).

• Long-term cooperation.
• Transparently built relations based on trust and fair play.
• Co-financed benefits: Medicover card, Multisport card.

• 3+ years in IT Support or Technical Workplace Migration Projects.
• Expertise in Windows 10/11.
• Proficient in Intune and Autopilot.
• Experience with Hybrid Join.

Nice to Have

• Quest ODM expertise.
• Familiarity with documentation tools.
• Knowledge of IT service management frameworks such as ITIL.