IAM Operations Manager

About the Role

We are looking for an experienced IAM Operations Manager to take charge of a dynamic Identity and Access Management (IAM) operations function. In this role, you will lead the transition of key IAM services from external vendors to our internal operations team, playing a pivotal role in enhancing the security, scalability, and consistency of IAM services across the enterprise. This is a remote position with occasional in-person workshops or meetings in Warsaw or Germany.

Key Responsibilities

• Lead and manage the day-to-day operations of IAM services, ensuring performance is aligned with service level agreements (SLA) and key performance indicators (KPI).
• Oversee IAM technologies including PKI, DNS, and Active Directory, with a focus on continuous optimization.
• Actively contribute to the insourcing initiative and collaborate with the Product Owner to shape the IAM roadmap.
• Handle incident management, driving root cause analysis and implementing preventative actions for IAM services.
• Use ServiceNow data insights to identify areas for improvement, increase team efficiency, and enhance service quality.
• Ensure that IAM services remain compliant with policies, standards, and regulatory requirements.
• Recruit, mentor, and develop IAM Operations Engineers, partnering with HR for team growth.
• Foster collaboration across Security, Network, and Global IT teams to ensure the cohesive delivery of IAM services.
• Implement automation tools, processes, and improvements to enhance scalability and security within IAM operations.

• Stable, long-term cooperation under a B2B contract model.
• Transparent, trust-based working relationships.
• Flexible working hours in a remote-first setup.
• Co-financed benefits including healthcare (Medicover) and fitness memberships (Multisport).

• A Bachelor's or Master's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
• At least 5 years of experience in IAM or infrastructure operations within a complex enterprise environment.
• A minimum of 3 years of leadership experience in IAM or IT operations roles.
• Expertise in IAM technologies and concepts, such as identity lifecycle management, access management, SSO, MFA, and Privileged Access Management (PAM).
• Hands-on experience with IAM platforms, directories, monitoring tools, and ticketing systems like ServiceNow.
• Familiarity with ITIL processes and IAM-related certifications (e.g., CIAM, CISM, CISSP) are a plus.
• Strong leadership, interpersonal, and stakeholder management skills.
• Proficiency in English (B2 level or higher), both written and spoken.