Join us, and solve critical challenges in global financial systems!
Krakow-based opportunity with the possibility to work 80% remotely!
As a Production Support Engineer, you will be working for our client, a global financial institution, ensuring the seamless operation of critical services that enable corporate customers to manage their payment, reporting, and communication needs through advanced file transmission protocols. The services you’ll support are integral to the client’s operations, providing 24/7 availability to over 4,000 customers worldwide. You will play a vital role in incident management, service quality control, and maintaining compliance with industry-standard IT frameworks.
Your main responsibilities:
- Investigating system failures and incidents reported on the services supported
- Communicating with various Business & IT teams to ensure smooth operations
- Performing root-cause analysis and implementing production fixes
- Working within a global team to provide seamless support across regions
- Adhering to SLAs and service delivery procedures defined by ITIL framework
- Providing on-call support during weekends and public holidays
- Ensuring compliance with IT Infrastructure requirements
- Managing stakeholder expectations and maintaining high service standards
- Monitoring and supporting file transmission protocols like SFTP, FTPS, AS2, SOAP, and Connect
- Contributing to continuous improvement initiatives within the support team
- Access to +100 projects
- Access to Healthcare
- Access to Multisport
- Access to Pluralsight
- B2B or Permanent Contract
- Flexible hours and remote work
You’re ideal for this role if you have:
- Proven experience as a production technical support engineer
- Flexibility to work in shifts and provide on-call support, especially during weekends
- Excellent problem-solving and root cause investigation skills
- Understanding of IT Infrastructure, particularly in a financial services context
- Knowledge of Host to Host and SWIFT gateways
- Experience with IBM Sterling Integrator and related technologies
- Familiarity with Java, Unix/Linux environments, and Oracle Databases
- Positive attitude and self-motivation, with a capacity to learn new knowledge
- Ability to work effectively and professionally under pressure
- Fluent English
It is a strong plus if you have:
- ITIL Accreditation
- Knowledge of Payment & Cash Management systems
- Familiarity with Incident, Problem, Change, and Release Management procedures
- Working knowledge of APIs and Cloud platforms
- Basic knowledge of MQ and Micro Services architecture
Packages and extras
- Books
- Trainings
- Conferences
- Healthcare package
Relocation package
- Help finding an apartment
- Adaptation tips
Amenities
- Shower
- Integration events
- Snacks
- Hot beverages
- Cold beverages
- Bicycle parking
ITDS
200
We are not looking for employees, we are looking for personalities ITDS is a consultancy for financial service providers and we’ve served renowned Dutch and Polish insurers, banks and pension funds since 1998. We combine the experience we’ve accumulated with our in-depth knowledge of technology, legislation, and digital marketing. Because that’s where you’ll find the cutting-edge solutions that will make all the difference. OUR VALUES Work assumes value if it’s done with heart and soul WE DARE TO LOOK BEYOND
The happy medium? Boring! We look further and take a different turning. From our position of independence, we can see that little bit further. We share every opportunity, even if it might seem too early to do so. After all, change begins with vision.
OUR DRIVE WILL INSPIRE YOUEverything could be better. Always. Faster. Smarter. And more fun too. And we’ll take you with us. Show you different ways of doing things. Our people bring energy and a fresh outlook to the party. And when we’ve gone, they stay.
WE ALWAYS KNOW MOREWe ensure that we know everything there is to be known in our field - as well as its periphery. Then we link that knowledge to concrete opportunities. You can only claim thought leadership if you can prove you have it.
WE ASPIRE TO THE BESTWhatever we do we aim to excel. Because you deserve it. And because ordinary is so boring. We see the success of your project as our personal responsibility. Which is why we only stop when it cannot be improved upon.
IT IS ONLY FINISHED IF IT WORKSWhatever the problem, we’ll find the solution. With a practical plan, a flexible attitude and our sleeves rolled up, ready to get stuck in. If turning left doesn’t work, we’ll turn right. And as often as it takes to find the best solution.