Join us, and enhance staff efficiency through automation!
Krakow-based opportunity with the possibility to work 80% remotely!
As an IT Service Owner & Production Support Engineer, you will be working for our client, a global financial institution leveraging cutting-edge technologies like Robotic Process Automation (RPA), Machine Learning, and Conversational AI Bots to optimize client experiences and enhance staff efficiency. You will support the Chronos program, focusing on client optimization, risk control, and freeing up Relationship Managers for client-facing activities. This role requires collaboration with development teams across various regions to build automation tools, monitor production environments, and ensure service continuity.
Your main responsibilities:
- Supporting and monitoring complex full-stack applications in production environments
- Performing root cause analysis and troubleshooting production issues
- Managing service continuity and sustainability programs
- Tracking production issues through ticketing systems like ServiceNow and Jira
- Troubleshooting infrastructure issues on Linux and Windows platforms
- Supporting DevOps practices and CI/CD pipelines
- Providing technical support for web and microservice-based applications
- Monitoring production environments using tools like AppDynamics and Grafana
- Collaborating with global teams to resolve production problems
- Releasing software across multiple environments
- Access to +100 projects
- Access to Healthcare
- Access to Multisport
- Access to Pluralsight
- B2B or Permanent Contract
- Flexible hours and remote work
You’re ideal for this role if you have:
- Knowledge of production support processes and procedures
- Experience in root cause analysis and incident management
- Familiarity with patching and vulnerability management
- Understanding of DevOps tools such as Jenkins and Ansible
- Proficiency in shell scripting, SQL scripts, and databases like Oracle/PostgreSQL
- Experience with role-swap and disaster recovery test procedures
- Ability to create and support CI/CD pipelines
- Strong communication skills for interacting with various levels and functions
- Capability to work independently and as part of a global team
- Flexibility to support colleagues and share responsibilities
It is a strong plus if you have:
- Experience managing batch processes in systems like Control-M
- Knowledge of Python and the Django framework
- Experience with GCP or other cloud providers like AWS or Azure
- Familiarity with development tools like GitHub, Jira, Nexus, and Webpack
- Understanding of messaging systems like MQ and PubSub
- Experience in Agile delivery processes
- Previous experience in investment banking and robotics technologies like BluePrism RPA
Packages and extras
- Books
- Trainings
- Conferences
- Healthcare package
Relocation package
- Help finding an apartment
- Adaptation tips
Amenities
- Shower
- Integration events
- Snacks
- Hot beverages
- Cold beverages
- Bicycle parking
ITDS
200
We are not looking for employees, we are looking for personalities ITDS is a consultancy for financial service providers and we’ve served renowned Dutch and Polish insurers, banks and pension funds since 1998. We combine the experience we’ve accumulated with our in-depth knowledge of technology, legislation, and digital marketing. Because that’s where you’ll find the cutting-edge solutions that will make all the difference. OUR VALUES Work assumes value if it’s done with heart and soul WE DARE TO LOOK BEYOND
The happy medium? Boring! We look further and take a different turning. From our position of independence, we can see that little bit further. We share every opportunity, even if it might seem too early to do so. After all, change begins with vision.
OUR DRIVE WILL INSPIRE YOUEverything could be better. Always. Faster. Smarter. And more fun too. And we’ll take you with us. Show you different ways of doing things. Our people bring energy and a fresh outlook to the party. And when we’ve gone, they stay.
WE ALWAYS KNOW MOREWe ensure that we know everything there is to be known in our field - as well as its periphery. Then we link that knowledge to concrete opportunities. You can only claim thought leadership if you can prove you have it.
WE ASPIRE TO THE BESTWhatever we do we aim to excel. Because you deserve it. And because ordinary is so boring. We see the success of your project as our personal responsibility. Which is why we only stop when it cannot be improved upon.
IT IS ONLY FINISHED IF IT WORKSWhatever the problem, we’ll find the solution. With a practical plan, a flexible attitude and our sleeves rolled up, ready to get stuck in. If turning left doesn’t work, we’ll turn right. And as often as it takes to find the best solution.