Role Overview
We are hiring a Senior Software Engineer for our Customer Success team. As an outcome-based team with a north star of Net Revenue Retention (NRR) you will be directly connected to our customers, and your code changes will directly impact the value that our customers get from our advertiser platform.
Responsibilities
- You will be responsible for writing clean, secure and well-tested code. You follow best-practice guidelines and help to improve them. Your code is open by default and easy for others to reuse. You are part of a team and with the team extend, maintain and operate assigned parts of our platform.
- You have an understanding of the user needs within your service and work with the product manager, UX, and other team members to create technical solutions. You lead the entire lifecycle of a service or product, from understanding customer problems through development and deployment to support and maintenance.
- You show an understanding for deadlines, find pragmatic solutions and are proactive in raising potential risks.
- You will help the team in solving the challenges that arise as our business grows and develops; working together to ensure the service continues to meet the needs of our business and its customers.
The Team
The Customer Success team is a newly established team and this gives you the opportunity to do more than design and create great software. We’ll need you to support your new colleagues, influence and contribute to ways of working and best practices, and establish the culture in this new team from the beginning.
Company Culture
Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
What We Offer
- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
- Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
- Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
- Meal Vouchers: Daily support for your lunch expenses.
- Screen Working Glasses: We offer a subsidy towards the cost of glasses required for screen work.
- Global Benefits: In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes. For your growth, you'll have access to the O'Reilly learning platform, plus hackathons and cross-team initiatives.
Technical Skills
Required: * Build and run cloud services on AWS (eg. Lambda, ECS, S3, DynamoDB, MSK) using Terraform, Node.js, Typescript, Java and Spring Boot, and Docker * Build user interfaces with a modern frontend framework (ideally Angular) * Lead the design of services in a microservices architecture * Responsibly use AI tools to help you and your team move faster, while still owning the quality of the result * Raise team standards in testing, observability, security, and CI/CD * Work as part of a Scrum team
Should have: * Work effectively with other engineering teams to get things done
Nice to have: * Use TDD and pair programming to build software * Write the occasional line of PHP code
Soft Skills
- Your technical skills are as important to us as your soft skills. We are interested in people who are open, enthusiastic, and keen to contribute positively to the culture of the team.
- As the Customer Success team, we need engineers who demonstrate they think about the customer and how their work impacts them.
- As a team, we are passionate about continuous improvement, and are seeking people who can demonstrate a growth mindset and how they have learnt from mistakes.
- We value everyone’s opinion and experience as much as we value delivering and team cohesion, and we consider a challenge and commit mindset to be crucial to balance these.
