About Insider One
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
The Role: AI Product Manager
We are looking for a Product Manager who wants to make the dream a reality. We are visionaries who guide new product ideas. We are setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide development and design teams toward a common goal.
What You Will Do
- You are going to be the person who is responsible for defining the why, when, and what of the products that the engineering team is building. This means you will be leading cross-functional teams with your communication starting from a product's ideation all the way through to its launch.
- You will be responsible for building a product and strategy which reflects Insider One's vision. Your job is to clearly articulate the business value to the product team so they understand the intent behind the new product or product release.
- You will be defining the release process and coordinating all of the activities required to bring the product to market.
- You will be managing and prioritizing product items. You will be owning the creative process of generating, developing, and curating new ideas. You will be continuously benchmarking, monitoring, and understanding market needs and requirements, competition, customer/user requirements, and emerging technologies.
- You will be defining and analyzing the metrics to calculate how features or products are performing, what the level of customer satisfaction is, and provide suggestions for improvements.
- You will always remember that building great products is invigorating. Successful products are built and adopted by customers when a group of committed, focused, and passionate team members play their positions to the best of their abilities. This starts with a strong product manager who feels a deep sense of responsibility for their role and a deep commitment to their team.
What We Offer
- Impact; be a part of a world-class product team where we constantly get challenged with new things and the results of our actions create an impact for hundreds of millions of users every day.
- Personal Growth; work closely with experienced PMs, get mentored by some of the best people in their fields, join tons of different training like sales, design, customer communication. Develop the skills that you need to become a successful product manager.
- Experience; get important responsibilities, learn from your mistakes without getting blamed, watch experienced people work on complex matters, gain one of the most important things to become a great product manager, experience.
- Delight; make tough decisions, release new features, create innovating products which bring ease and joy to the life of many individuals who use them.
- Community; surround yourself with great people who constantly help each other and push each other to be better, join many different events, and become a part of the Insider One Community.
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
- Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks.
What You Will Need
- Experience using and applying Large Language Models. You should know how to prompt-engineer them, how to evaluate them, and understand how they are tuned.
- Hands-on experience building or using LLM-powered agentic solutions
- Establish and refine processes to ensure quality and accuracy in the Conversational AI channels (nice to have)
- 3+ years of Product Management experience, preferably in a B2B SaaS product
- Have a Bachelor's degree from a top-tier university, preferably in Engineering, Business Management, or a related field
- Have hands-on experience in Agile Product Development
- Have hands-on experience in leading cross-functional teams and delivering projects on a time-bounded schedule
- Have a strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine-tuning, hallucinations, bias, accuracy, etc.)
- Have worked with model APIs like OpenAI, Claude, or Mistral
- Have built or iterated on customer journeys using low-code/no-code tools and drag-and-drop automation platforms
- Have the ability to assimilate customer requirements, design appropriate solutions, and translate requirements into detailed product specifications
- Have the ability to manage complex initiatives with limited supervision
- Fluency in English and Turkish
- Leadership, you can make decisions and set direction while motivating and inspiring people around you to follow you in that direction.
- Communication, you serve as the diplomat of the team, you can transmit complex information to different audiences clearly and you are talented in reaching the information you need on the people you are talking to.
- Problem Solving, you are a natural-born problem solver, finding solutions to complex problems motivates and excites you.
- Teamwork, you are easily able to work with people around you, help them when they need, give or take constructive feedback.
- Listening, you should also be able to gather information from many sources around you to help you make better-informed decisions on guiding and improving your products and services.
- Entrepreneurial Spirit, you are actively seeking out change. You have a mindset that embraces critical questioning, innovation, and improvement.
