About the Role
We are looking for a Global IT Support Administrator. Your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity.
Responsibilities:
- Together with the global IT support team, you’ll be responsible for delivering remote IT support worldwide, with a particular focus on the EMEA region.
- You’ll handle incoming issues and requests from colleagues, providing troubleshooting and support for IT-related problems, predominantly through our ticketing system, Freshservice.
- You’ll play a key role in ensuring colleagues across the globe can collaborate effectively to create great work for leading agencies and brands.
- This includes managing user accounts across multiple platforms, supporting onboarding and offboarding, and contributing to regional and global IT support projects.
- You’ll also help drive progress towards our wider global IT goals.
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks is a global, digital-first company recognized as a leader in marketing and technology services. We are named a Contender in The Forrester Wave™: Global Marketing Services, rank among Cannes Lions' Top 10 Creative Companies (2022-25), and are Adweek’s first AI Agency of the Year (2023). We offer a dynamic environment where you can contribute to high-impact creative and digital solutions for leading global brands.
The essentials:
- 2+ years of experience in IT support.
- Good communication skills – both written and verbal (English).
- Excellent knowledge of ticketing systems
Not a must, but a plus:
- As an all-round troubleshooter, you can support both Windows and Mac.
- Hands-on experience with MDM platforms, Google Workspace, including Google Admin.
- You can provide application support for all kinds of software packages and are all too familiar with plugins, patches, and drivers.
- A real team player but, at the same time, able to work independently.
- Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you.
