Role Overview
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Our Managed Services Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously. You will partner collaboratively with seasoned engineers to keep our customers safe and stop malicious automation. As part of our Global SOC team, you will be responsible for providing real-time oversight into protection, detection, and mitigation strategies for our customers. The Bot Defense Security Analyst is a customer facing, traffic analyzing position.
Responsibilities
- Investigate alerts into potential threats both mitigated and unmitigated, ensuring our customers are protected.
- Interact directly with customers who are under attack via phone, email, and/or ticketing systems.
- Provide proactive and real-time guidance to customers on security protocols and defensive security response.
- Document actions taken in incident management systems, knowledge base, or ticketing systems as required.
- Establish yourself as a trusted security advisor internally and externally.
- Engage and support cross-functional teams.
- Collaborate with Product Management and Development on requirements and product release activities.
- Ensure documented processes and procedures are relevant and up to date.
- When not unravelling security issues, you may spend time mentoring and training colleagues, troubleshooting processes, and spreading security knowledge throughout the business or investigating new attacks and defenses.
Attractions of the Job
The Security Operations Center is a critical component of the Security & Distributed Cloud Portfolio. Our expert Security Analysts defend a wide spectrum of companies from online fraud, DDoS (Distributed Denial of Service), Application layer, and other security threats. You will work side-by-side with some of the finest Security Analysts in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.
Minimum Qualifications
- 0-2 years’ experience in cyber related fields.
- Must be able to communicate technical and operational details fluently in English (written and oral).
- General understanding and experience with HTTP and web application security (school project experience counts).
- Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities to define, configure, and manage security policies encouraging RFC compliance.
- Excellent customer service skills.
- Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail.
- Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience.
Preferred Qualifications
- B.S/A.S, in Information System Security or related degree/experience.
- Background in Security Incident Response.
- Fluency in additional spoken/written languages.
- Familiarity with a programming or scripting language.
- Understanding in common enterprise network technologies.
- Fundamental Linux skills.
- Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.).
