Company: Boeing Defence United Kingdom Limited
At Boeing, we are innovators driven to connect, protect, explore and inspire. From the seabed to outer space, you will expand your skills and make a tangible contribution to work that shapes the world. Find your future with us.
We have an exciting opening for a Systems Support Engineer to join Boeing Defence UK at RAF Waddington, Lincolnshire.
We’re looking for a confident communicator with strong interpersonal skills to join the Systems Support Team who are responsible for the on-site operation, maintenance and bespoke evolution of a sophisticated suite of training simulation applications and services tailored specifically for the RAF’s Gladiator programme.
This fast-paced, customer-focused role directly supports delivery of operationally critical team and collective training exercises. You will help ensure geographically distributed air and ground simulation assets interoperate reliably within a single, custom-configured synthetic training environment designed to meet the RAF’s unique requirements. This position is based at RAF Waddington with no option to work remotely.
Your responsibilities will be to:
- Provide daily on-site support for the Gladiator system, working collaboratively with MoD and civilian instructional staff during exercise planning and preparation; clearly communicate system capabilities and limitations to set realistic expectations.
- Initialise systems to the required configuration and maintain operational readiness; proactively monitor performance, rapidly diagnose faults in line with SLAs, and apply hotfixes or workarounds to preserve training outcomes and maximise uptime.
- Deploy configurations and software using established deployment pipelines and source-control tools, following change control and release processes to minimise risk.
- Respond to user issues promptly and professionally, prioritising customer needs and delivering practical, timely solutions that maintain confidence in the system.
- Execute troubleshooting, preventative maintenance, configuration changes and exercise support (including visits and demonstrations) with attention to safety, security and operational impact.
- Analyse system, software and event logs, dump files and console outputs to identify root causes of faults or bugs, escalating and documenting issues transparently when required.
- Complete post‑operation tasks and controlled shutdowns; restore environments to predefined baselines to ensure the capability is ready for the next requirement.
- Liaise constructively with third‑party suppliers and internal Boeing teams (integration, test, development) to resolve faults and drive continuous improvement.
- Maintain, review and improve operational processes and technical documentation, ensuring accuracy and accessibility for the team and stakeholders.
- Travel occasionally to remote sites as required, demonstrating flexibility and a commitment to supporting operational needs wherever they arise.
- Undertake shift work between 0730 – 1800 with occasional unsociable hours.
- Demonstrate Boeing values and behaviours at all times: act with integrity, take ownership of outcomes, communicate clearly, collaborate effectively and adapt positively to changing priorities.
What Boeing Offers You:
The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial, and social well-being. Here’s a snapshot of what we offer:
- Competitive salary and annual incentive plans
- Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
- Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
- Excellent Adoption and Parental leave options
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year
- Pension Plan with up to 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks
- Long Term Sickness: 66.67% of annual salary from 27th week
- 6x annual salary life insurance
- Learning Together Programme to support your on-going personal and career development
- Access to Boeing’s Well Being Programs, tool and incentives
Basic Qualifications (Skills/Experience):
- Eligibility for UK SC Security Clearance: Applicants must be able to obtain the necessary clearance.
- Safety and engineering discipline — commitment to working safely at all times and applying sound engineering practices and principles in daily work.
- Security & environment readiness — willingness to work in a military environment and to follow required security procedures.
- Version control awareness — familiar with source control concepts and workflows (e.g., Git); practical use is beneficial but clear evidence of learning or practice is acceptable.
- Networking basics — foundational knowledge of networking, common protocols and routing, or recent training / practical application that demonstrates competency.
- Deployment fundamentals — basic understanding of deploying and managing software on multi component systems, or demonstrable ability to pick up deployment pipelines and change control processes quickly.
- Platform support — experience supporting software and applications on Windows and Server platforms; exposure to Linux (RHEL) or recent hands-on practice and evidence of self-directed learning.
- Practical problem solver — uses analytical thinking to diagnose and resolve issues; willing to learn new techniques and tools as needed.
- Collaborative communicator — explains technical issues clearly to colleagues and stakeholders and works effectively as part of a team.
Preferred Qualifications (Skills/Experience):
- Experience with simulation systems, especially HLA and DIS protocols, or demonstrable interest and self-study in these areas.
- Familiarity with synthetic training environments or equivalent large scale integration projects.
- Understanding of military training simulation systems and relevant standards — direct experience is welcome, or ability to learn on the job.
