About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Role Overview
We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk. In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.
What you’ll do
As an IT Support Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. Your responsibilities will include:
- IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
- Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
- Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking.
- Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
- IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
- Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
- IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs.
We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. Our team is made up of A-players from across the travel and technology industries.
What you’ll bring
- Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
- Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
- Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
- Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently.
- Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.
Even better…
- Experience supporting hybrid teams or distributed environments.
- Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
- Past experience working with Apple Business Manager or zero-touch deployment tools.
- Passion for documentation, process improvement, and enabling others to solve simple issues themselves.
