Sr. Quality Assurance Engineer

About Concentrix

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Role Overview

We are seeking a highly skilled Senior Quality Assurance Engineer (Senior SDET) to lead automation quality efforts for our real-time Voice Translate platform. In this senior individual contributor role, you will design and evolve scalable automated test solutions across backend services, frontend, widget, and API/integration layers while helping shape quality strategy, release readiness, and production confidence. You will partner closely with Engineering, Product, DevOps, and Release stakeholders to drive quality gates, risk-based decision-making, and continuous improvement across the software delivery lifecycle.

Responsibilities

• Design and implement end-to-end and integration test coverage aligned with the QA strategy for the Voice Translate platform.
• Design, develop, and maintain robust automated test solutions using Playwright and TypeScript for UI and API layers.
• Execute and continuously improve integration and end-to-end validation across distributed services, including real-time voice, translation, and agent-assist workflows.
• Contribute to testability and reliability standards through quality-focused code reviews and practical improvement recommendations.
• Investigate defects, support triage and root-cause analysis, and provide clear, actionable defect reporting with impact and reproduction details.
• Define and enforce CI/CD quality gates for pull requests, pre-release, and release milestones while driving automation maturity across pipelines.
• Provide risk-based release recommendations and own QA sign-off criteria for production releases.
• Maintain test governance and traceability in Jira and Xray, including release evidence and test execution records.
• Contribute to non-functional quality validation for resilience, latency, reliability, and operational quality in real-time voice workflows.
• Mentor mid-level QA engineers and contribute reusable patterns, utilities, and documentation that strengthen test automation practices.
• Partner cross-functionally with Engineering, Product, DevOps, and Release teams to ensure high-quality delivery and production readiness.

We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.

Qualifications

• 5+ years of experience in Quality Assurance with strong test automation expertise.
• Proven experience implementing scalable automation frameworks in complex distributed systems.
• Strong proficiency with Playwright and TypeScript for end-to-end and API-oriented automation.
• Hands-on experience building maintainable automation suites integrated into CI/CD pipelines.
• Strong API testing experience across contract, integration, and end-to-end scenarios using modern testing workflows and tooling.
• Strong experience with integration testing and CI/CD tools such as GitHub Actions.
• Familiarity with web development frameworks, especially React.js.
• Solid knowledge of QA methodologies, debugging, and problem-solving techniques.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Mandatory hands-on experience with Jira and Xray for test management, traceability, and reporting.
• Familiarity with containerization and orchestration tools such as Docker and Kubernetes.
• Experience supporting release-readiness checks and clearly communicating quality risks in production environments.
• Practical experience with test reporting, flaky test reduction, and stable regression execution.
• Bachelor’s degree in computer science, Engineering, or a related field.

Nice to Have

• Experience testing in cloud environments such as Azure.
• Experience with performance, reliability, and resilience testing in real-time systems.
• Experience in contact center, voice, speech-to-text (STT), text-to-speech (TTS), translation, or conversational AI domains.