About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. We’re trusted by more than 10,000 companies worldwide. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
About the role
At Perk, we believe in empowering cross-functional teams of talented individuals who are accountable for and dedicated to delivering exceptional results for our customers and the company. As a Product Manager, you will be the architect of value creation by working with stakeholders, customers, and your team to identify opportunities, translate them into a product strategy, and then oversee the execution of the work, iteratively testing hypotheses and correcting course to achieve your goals.
The Travel Journeys tribe is focuses on connecting the vertical domains (flights, hotels, trains, cars) into cohesive booking & post-booking journeys. We're looking for a (Senior) Product Manager to own a new squad focused on improving the efficiency of our Customer Care Agents (post-booking journey). Your objective will be to make agents 10x more productive so they can delight our users with outstanding care when they need it most. We want to transition our mindset from shipping average internal tools to treating our agents like customers.
What you’ll do
- Insight generation: Using quantitative and qualitative insight generation to understand the biggest opportunities for impact, sharing these with stakeholders and turning them into strategies.
- Articulate and communicate the context and vision for your product areas, in a way which motivates your teams and brings clarity to your stakeholders.
- Define strategies that communicate why a problem needs tackling, how it is going to be tackled and the metrics used to judge impact.
- Work closely with internal teams, including developers, designers, and operations, to execute your strategy at speed and incrementally deliver value.
- Answer incoming questions about your area of the product and provide relevant training, including facilitating the creation and maintenance of proper product documentation.
- You’ll practice a servant-leadership style to help your teams achieve a high-performing state. You’ll shield the makers from external distractions and optimise their environment and ways of working for enhanced velocity, impact, product mindset and a great culture.
- Help us grow a 7-star product organisation. You’ll constantly be learning to develop your personal craft, and to uncover (and spread) new ideas and inspiration among your colleagues.
- You’ll also mentor and train fellow product managers and associates. You may also take on line management responsibilities for a small group of PMs.
What we offer
- Competitive compensation including equity in the company
- Generous vacation days so you can rest and recharge
- Health perks such as private healthcare or gym allowance depending on your location
- "Flexible compensation plan" to help you diversify and increase the net salary
- Unforgettable Perk events including travel to one of our hubs
- Mental health support tool for your wellbeing
- Exponential growth opportunities
What you’ll need
- A proven track record of 5+ years at an Internet-based company, with at least 2 years as a Product Manager. Web development experience is valued but not a necessity.
- The ideal candidate would have great eye for UX design as well as experience building customer-facing products, so that we ensure that the agent experience stays simple & coherent.
- Comfortable with concepts related to finance and tax, and demonstrated ability to work with finance stakeholders.
- Great understanding of how to build software products with a demonstrated ability to break down complex projects into smaller milestones adding incremental value.
- Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, or data.
- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your proposal in a well-structured, data-informed, written narrative.
- Proven ability to engage with Engineers, Data/Data Science, Customer Support, Legal, Finance/Accounting and other key stakeholders.
