Purpose of the role
To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.
Accountabilities
- Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
- Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
- Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
- Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
- Management of change requests and communication with stakeholders throughout the project lifecycle.
- Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
- Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.
Vice President Expectations
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Role Overview
We are looking for a Senior Infrastructure Delivery Manager to lead the strategy, delivery, and continuous improvement of our infrastructure and environment services. This is a senior leadership role focused on driving operational excellence, building high-performing teams, and delivering resilient, scalable services within a complex enterprise environment.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Key Skills
Leadership & Stakeholder Management * Credible senior leader with exceptional stakeholder management and influencing skills. * Proven track record of building and developing high-performing, sustainable teams. * Ability to engage and influence senior executives and business leaders.
Programme & Project Delivery * Experienced programme and project management professional with a strong delivery focus. * Excellent planning, governance, and execution capabilities. * Strong written, verbal, and executive-level communication skills.
Infrastructure & Enterprise Technology * Strong understanding of infrastructure platforms and enterprise technology environments. * Experience operating within regulated, mission-critical, high-availability organisations. * Ability to balance strategic priorities with operational delivery.
Desirable Skills
Team Leadership in Complex Environments * Proven ability to lead and motivate teams in fast-paced, high-pressure environments. * Strong focus on outcomes, resilience, and team engagement.
Modern Engineering Practices * Understanding of CI/CD, automation, virtualisation, operating systems, networking, and observability technologies. * Awareness of modern infrastructure and platform engineering approaches.
Inclusive Leadership * Experience creating inclusive, high-performing team cultures. * Ability to navigate ambiguity, change, and competing priorities while maintaining team performance.
