About Aircall
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Role Overview
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack. As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
Responsibilities
- Have key responsibilities within the requirements analysis, scalable & low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions for our product.
- Analyze and translate business needs into data model & optimize for big data.
- Identify slow queries and optimize for better performance.
- Write clean scalable code using Scala / python / SQL and test and deploy applications and systems.
- Solve our most challenging data problems, in near real-time, utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources.
- Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients.
- Involvement in product and platform performance optimization and live site monitoring.
- Mentor team members through giving and receiving actionable feedback.
How we work at Aircall
We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
Tech Stack
- AWS (Kinesis, Kafka, s3, DMS, Glue, EMR, EKS, Redshift, Spectrum), Apache Pinot, Apache Flink and Airflow.
- A continuous deployment process based on GitLab.
Qualifications
- A Bachelor's degree in a technical field (eg. computer science or mathematics).
- 3+ years experience with near real-time analytics.
- 5+ years experience with a modern programming language such as Scala, Python, Go, Typescript.
- Experience of designing complex data processing pipeline.
- Experience of data modeling (star schema, dimensional modeling etc) in AWS redshift.
- Experience of query optimisation.
- Experience of kafka is a plus.
- Shipping and maintaining code in production.
- You like sharing your ideas, and you're open-minded.
