Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05
We're a global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support.
As a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a global, industry-leading brand.
We'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment.
What you will do in this role
- Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
- Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.
- Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
- Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.
What's in it for you
- Full-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00
- Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Your qualifications
- At least 3 years of experience in a customer service or technical support environment.
- Native or fluent English and proficient Spanish.
- Background in cycling, mechatronics, mechanical systems, or a related technical field.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
- Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
- Excellent communication, organization, and time management skills, with availability to travel occasionally when required.
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.