Senior Data Analyst | Last Mile | Hybrid Working | Hatfield (2 days in the office)
We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.
About the Role: As a Last Mile Senior Analyst in the Global Technology Services (GTS) Analytics team, you'll use data to transform final-stage order fulfilment across the Ocado Smart Platform. Based in Hatfield, you'll deliver insights that improve delivery efficiency, customer satisfaction, and partner performance, with a focus on network planning, resource strategy, and routing optimisation.
Working across technology, operations, and international partners, you'll lead high-impact analytics projects, influence strategic decisions, and help drive lower costs and reduced carbon emissions. You'll also champion data best practices and mentor colleagues, combining technical expertise with leadership to shape the future of last-mile operations.
Key Responsibilities: * Support the strategic roadmap for last-mile analytics, ensuring alignment with broader organisational goals and industry trends. * Partner with Last Mile leadership to develop data-driven strategies for route optimisation, network planning, and customer experience. * Build advanced forecasting and optimisation models to improve delivery efficiency, routing, and capacity utilisation. * Apply statistical methods and machine learning techniques to uncover actionable insights from complex delivery and customer datasets. * Track, analyse, and report on performance trends to identify operational bottlenecks and drive cost-saving initiatives. * Design, build, and maintain interactive dashboards and self-service tools using Looker to provide stakeholders with real-time performance insights. * Collaborate with software development teams to integrate analytics solutions into operational workflows and inform platform enhancements. * Provide strategic guidance and actionable insights to international partners and strategy planners across the globe. * Mentor, coach, and provide constructive feedback to team members, championing analytical best practices and supporting career development.
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
What We’re Looking For
- Essential
- Exceptional stakeholder management skills, with a passion for driving the implementation of recommendations that deliver measurable results.
- Technical proficiency in SQL and BigQuery.
- Programming experience with Python or R is beneficial.
- Proven experience creating data visualisations and dashboards using tools such as Looker, Tableau, or Looker Studio.
- Strong analytical, numerical, and statistical skills, with the ability to translate complex data into actionable business insights.
Hands-on experience utilising AI tools to accelerate and enhance analytics workflows, from initial data exploration through to insight generation.
Nice to Haves
Experience applying geospatial analytics and location-based data to optimise delivery networks, routing, and operational decision-making.
Experience in last-mile logistics, home delivery, network strategy, or retail/eCommerce fulfillment operations.
Experience in last-mile logistics and network planning, including holistic operational cost-to-serve modeling.
An understanding of eCommerce customer behavior and key operational metrics such as drop densities and on-time delivery rates.
Professional experience within a consulting or advisory role, bringing structured problem-solving to projects with varied stakeholders.
A proven track record of working closely with external partners to deploy and operationalise data solutions at scale.
