Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud.
What You Will Be Doing
- Define the vision and roadmap for self service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing.
- Partnering with engineering leads to prioritizing technical investments and establishing realistic delivery timelines.
- Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience.
- Drive technical decision-making regarding onboarding, activation, expansion and retention of self-service customers.
- Interface with customers and trial users to gather feedback on trial experience.
- Collaborate with Sales & Marketing on competitive positioning and brand awareness.
- Drive native integrations with 3rd party developers platforms.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
What You Bring
- 4+ years of Product Management experience with deep technical products.
- Strong background and experience with Product Led Growth.
- Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials.
- Data-driven approach to product decisions, with experience in product adoption and analysis.
- Strong communication skills, capable of cross function collaborations and alignment.
- Experience with globally distributed teams and asynchronous collaboration.
Bonus Points
- Direct experience with Elasticsearch or similar search/database technologies.
- Background in product marketing.
- Experience with cloud service providers marketplaces.
