Microsoft Dynamics CRM

B2B contract (200-220 PLN netto + VAT / h)

Long-term employment

International work environment

Work from the office 2 days a week (Warsaw city center)

8 years of experience in Microsoft Dynamics CRM D365

Strong expertise in CRM functional technical aspects

Handson experience with Power Platform Azure integrations

Experience in solution architecture and enterprise CRM implementations

Strong understanding of business processes Sales Service Marketing

Excellent communication and stakeholder management skills

Preferred Skills

Microsoft Certifications eg MB210 MB230 PL600

Experience in FMCG CPG domain

Exposure to AIdriven CRM capabilities Copilot automation analytics

Responsibilities

Solution Delivery

Lead design and implementation of Microsoft Dynamics 365 CRM solutions Sales Customer Service Marketing modules

Translate business requirements into scalable technical solutions

Drive end to end CRM implementations enhancements and support engagements

Ensure adherence to best practices governance and security standards

Stakeholder Management

Act as primary SME interface for client stakeholders business users and leadership teams

Conduct workshops requirement gathering and solution walkthroughs

Provide strategic guidance on CRM roadmap and transformation initiatives
Technical Expertise

Handson expertise in Dynamics 365 CRM Sales Customer Service Marketing

Power Platform Power Apps Power Automate Power BI

Dataverse Plugins Workflows Custom APIs

Lead integrations with Azure services APIs thirdparty systems

Oversee data migration system upgrades and performance optimization

Delivery Governance

Ensure quality delivery timelines and SLA adherence

Support release planning deployment and environment management

Identify risks and drive mitigation plans

Innovation Continuous Improvement

Recommend automation AIML and Copilot use cases within CRM

Drive process improvements and value realization initiatives

Stay updated on latest Microsoft Dynamics ecosystem advancements