Technical Project Manager – Interactive Response Technology
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking a Technical Project Manager (IRT/RTSM) to join our diverse and dynamic team. As a Technical Project Manager at ICON, you will play a critical role in overseeing the planning, design, execution, and delivery of complex technical solutions that support clinical operations and research initiatives. This includes the implementation and lifecycle management of Interactive Response Technology (IRT/RTSM) systems and their integration with broader clinical trial ecosystems.
You will drive the successful deployment of technology solutions by applying strong project management practices while collaborating with cross functional teams including clinical operations, data management, biostatistics, vendors, and external partners.
What You Will Be Doing:
- Leading the end-to-end planning, design, and implementation of technical projects, with a strong focus on IRT/RTSM systems supporting clinical trials (e.g., randomization, trial supply management, patient enrollment).
- Partnering with clinical and technical stakeholders to define project scope, requirements, and deliverables, ensuring alignment with study protocols and regulatory expectations.
- Managing IRT system configuration activities, including user requirements, functional specifications, testing (UAT), and deployment readiness.
- Overseeing integrations between IRT and other clinical systems such as EDC, CTMS, ePRO/eCOA, drug supply systems, and data warehouses, ensuring seamless data flow and accuracy.
- Coordinating with vendors and third-party providers to support system build, validation, and ongoing maintenance of IRT platforms.
- Monitoring project progress, timelines, budgets, and performance metrics; proactively identifying risks, dependencies, and issues, and implementing mitigation plans.
- Ensuring compliance with applicable regulatory standards (e.g., GxP, 21 CFR Part 11) and internal quality processes throughout the project lifecycle.
- Facilitating clear and consistent communication between technical teams, clinical stakeholders, and executive leadership to ensure transparency and alignment.
- Supporting data reconciliation and integration quality between IRT and downstream systems.
- Driving continuous improvement initiatives for IRT delivery processes, standards, and integration frameworks.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Your Profile:
- Bachelor’s degree in Information Technology, Life Sciences, Project Management, or a related field.
- 3–5 years of project management experience in a technical environment, preferably within clinical research, pharmaceuticals, or CRO settings.
- Proven experience working with IRT/RTSM systems in clinical trials, including system implementation, configuration oversight, and vendor management.
- Familiarity with clinical trial system integrations (e.g., IRT–EDC, IRT–CTMS) and data flows across the clinical technology landscape.
- Strong understanding of clinical trial processes, including randomization, drug supply management, and patient tracking.
- Experience with project management methodologies (Agile, Waterfall, or hybrid) and tools.
- Demonstrated ability to manage multiple projects simultaneously with strong organizational, analytical, and problem-solving skills.
- Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts to non-technical audiences.
- Knowledge of regulatory and compliance requirements in clinical systems (preferred).
