FinTech Client Support Analyst
As a FinTech Client Support Analyst reporting to the Client Support Services Manager, you'll play a critical role in delivering exceptional support to financial institution clients and driving continuous improvements across IT support operations.
You'll thrive in this position if you're detail-oriented, proactive, and passionate about technology and client success - and if you enjoy working in a fast-paced, globally connected environment.
Key Responsibilities
- Deliver responsive support for cloud-based IT products used by financial institutions, ensuring high service quality and client satisfaction.
- Manage critical incidents end-to-end, keeping clients informed with timely and clear communication until resolution.
- Follow established Release Management processes to enable smooth deployments and timely client updates.
- Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.
- Create and maintain internal knowledge articles to support team capability and knowledge sharing.
This position is based in Vilnius and offers a hybrid work environment (at least 3 days a week in-office), providing flexibility and accessibility for qualified candidates.
We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families.
The base pay for this role is €2,000–€2,250 gross per month. Actual compensation may vary based on factors such as skills, experience, qualifications, and location. In addition to base pay, Nasdaq offers short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.
Additional benefits include:
- Annual bonus and annual equity grant
- Employee Stock Purchase Plan with discounted company shares
- Pension plan with Nasdaq contribution
- 6 additional days off per year, plus extra vacation based on tenure
- Work from (almost) anywhere - up to 20 days per year
- Paid time off to volunteer
- Health insurance
- Free gym, yoga & pilates classes and discounted in-office massages
- 24/7 mental health support for you and your family
- Global mentoring program
- Unlimited access to e-learning platforms
- Hybrid work setup
- Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks
For more information, visit the Nasdaq Benefits & Rewards Career Page.
Required Qualifications
- Experience in a client support or IT support role, or equivalent practical experience.
- Willingness to work afternoon shift hours (15:00–00:00 LT).
- Strong time management and organizational skills with a high level of attention to detail.
- Excellent communication and collaboration skills in a global, matrixed environment.
- Proficiency in English, both written and spoken.
Preferred Qualifications
- Familiarity with capital markets or financial services.
- Experience with incident management and release management processes.
- Ability to leverage AI tools to enhance productivity and service delivery.
