About the Role:
Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.
You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.
Your Impact:
- Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
- Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
- Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
- Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
- Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
- Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
- Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
- Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
- Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
- Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
- Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions
Team Dynamics:
Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.
Our Work Style:
- Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
- Fast-paced environment with multiple concurrent customer engagements and priorities
- Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
- Focus on collaboration, continuous feedback, and process improvement
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
- Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
- Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
- Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
- Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
- Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
- Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
- Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
Why Join Wrike? * 28 calendar days of paid vacation * Sick Leave Compensation (5 Paid Uncertified Sick Days) * Parental Leave: 18 Weeks Maternity / 4 Week Paternity * 2 Volunteer Days * Health Insurance (Employees + Dependents) * Life Insurance Plan * Utility Allowance (30 EUR/month, subject to taxation) * Fitness Plan (800 EUR/year) * Full-remote & On-demand access to Co-working space
Your Qualifications:
- 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Knowledge of data privacy regulations such as GDPR and CCPA
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level
Standout Qualities:
- Experience with RFP automation platforms such as Loopio or Responsive
- Familiarity with the Collaborative Work Management (CWM) space
- Deeper experience in customer-facing security roles within SaaS organizations
- Strong consultative approach with the ability to position security as a business enabler
- Proactive mindset with a focus on continuous improvement and cross-functional collaboration
