IT Application Functional Support

• Salary based on B2B contract (via Devire),
• Benefits package (medical healthcare, sports membership, etc.),
• Possibility to cooperate with an international company with a stable market position,
• Hybrid work,
• Long-term cooperation,
• An active role in an international structure and the opportunity for growth.

• Minimum 3 years of experience as a Key User, Super User, or Functional Support specialist for a banking or financial application,
• Good understanding of back-office processes within the financial sector, including payments, settlements, and reconciliations,
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify process failures, and determine root causes of functional problems,
• Familiarity with ITIL practices and support methodologies, particularly:
  • Availability Management,
  • Service Continuity Management,
  • Problem Management,
  • Change Management,
• Ability to communicate effectively with both non-technical business stakeholders and technical IT teams,
• Fluent English, both spoken and written - French would be considered an advantage.

Responsibilities

• Acting as the primary escalation point (2nd line support) for complex functional issues related to a banking application,
• Managing incidents end-to-end, from initial reporting through investigation, resolution, and communication back to business users,
• Analyzing production incidents, particularly transactional flows and calculation discrepancies, to identify root causes,
• Cooperating with clients and application users (back-office teams across the EMEA region) to investigate and resolve incidents,
• Using application logs and basic SQL/database queries for troubleshooting and issue analysis,
• Collaborating closely with technical support teams to ensure timely incident resolution,
• Identifying recurring functional issues and proposing long-term process or system improvements,
• Creating and maintaining operational documentation and contributing to the knowledge base and best practices repository.