IT Service Manager with German | f/m/d

The IT Service Manager is responsible for ensuring the effective delivery of IT services within an organization. The IT Service Manager oversees the implementation of IT service management best practices, manages service level agreements, and acts as a liaison between the IT department, technical teams and other business units. The primary purpose of this role is to enhance the overall IT service quality and customer satisfaction.

How you will get the job done

• overseeing the delivery of IT services, ensuring compliance with service level agreements (SLAs), and continuously improving service quality
• implementing IT service management strategies and policies that align with the organization’s goals and objectives
• defining and documenting IT services
• agreeing and contracting SLA for IT services
• monitoring and analysing IT service performance metrics, identifying trends, and implementing corrective actions to enhance service delivery and customer satisfaction
• conducting SLA review with the customer
• collaborating with cross-functional teams and stakeholders to identify IT service requirements and prioritize initiatives based on business needs
• cooperating with internal and external teams to ensure effective deployment and maintenance of IT systems, applications, and infrastructure
• conducting regular reviews and audits of IT services to identify areas for improvement and implement best practices

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• fluent spoken and written English and German
• bachelor’s degree in Information Technology, Computer Science, or a related field
• proven experience as an IT Service Manager or in a similar role
• strong knowledge of ITIL and COBIT frameworks and service management best practices
• excellent leadership and team management skills
• strong analytical and problem-solving abilities
• exceptional communication and interpersonal skills
• displaying strong business acumen by understanding business needs and presenting solutions from a business perspective rather than a purely technical one