Lead Product Designer, Payments Services

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

Tide is seeking an exceptional Product Designer to join our team in the Payment Services speedboat. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally). In this role, you get to work with the Cards team building a world class cross-border payments experience and solve the most important problems for micro, small & medium enterprises. We want someone who is excited to join a rapidly growing scale up and contribute in building the cross-border payments experience that can scale across markets.

ABOUT THE ROLE

• Own the design vision for a core business area within the Tide platform, ensuring a cohesive and frictionless customer experience that integrates seamlessly with our broader ecosystem.
• Collaborate cross-functionally with Product Managers, Engineers, UX Writers, and User Researchers to turn complex business problems into elegant design solutions.
• Drive the end-to-end design process, from initial discovery, journey mapping, and research to the execution of final high-fidelity designs.
• Cultivate a deep understanding of our members by leading research sessions, analyzing usage data, and framing the "what, why, and how" of the problems we solve.
• Champion a user-centric culture, advocating for member needs within Product and Engineering teams and demonstrating the strategic value of a Design Thinking approach.
• Evolve the Tide Design System, working within—and contributing to—our shared principles and component libraries to ensure brand consistency.

WHAT YOU’LL GET IN RETURN

• Flexible working options
• Share options 
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

WHAT WE ARE LOOKING FOR

We're seeking a curious and talented Lead Product Designer with a passion for exceptional customer experiences and the skills to bring them to life. The impact and scope of this role are huge, and you’ll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises.

• Experience: Minimum 6 years of relevant experience in Product Design, ideally within a SaaS, Fintech, or high-growth scale-up environment.
• Leadership: A proven track record of leading design workstreams and mentoring or managing junior designers.
• Complexity: Experience designing for complex user flows, business tools, or financial services.
• Methodology: In-depth knowledge of User Experience and Product Design methodologies, with experience facilitating workshops and design sprints.
• Craft: Strong UI skills and a portfolio that demonstrates outstanding craft and forward-looking interaction design 
• Technical Skills: Expert-level proficiency in Figma and advanced prototyping tools.
• Agility: Comfortable working in an agile environment and navigating the ambiguity of a rapidly scaling business.
• Data-Informed: A data-driven approach to design, with experience using tools like Looker, Heap, GA, or Hotjar to inform and validate decisions.
• Education: A relevant Bachelor’s degree or equivalent professional experience.