We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.
You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank, actively supporting new business growth.
- Identifying customer needs and overseeing service delivery within the business context
- Recruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.
- Liaise with project teams up to 50 people, and internal/external stakeholders, with the possibility of further growth
- Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance
- Providing daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals
- Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control
- Working closely with Luxoft Customer Success Manager to achieve project's business goals
- Monitoring and measuring the mood of team members and ensuring effective support
MUST
- Previous experience working as a Project/Service Manager, Resource Manager, or in a similar role related to staff and client management (5+ years)
- People Management and recruitment experience, proven record of sustaining a team size of 40+ FTE in an outsourcing / offshore setup in a global corporate environment
- Ability to efficiently and effectively communicate with team members, customer representatives, and senior management
- Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills
- Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated
- Understanding of SDLC
- Hands-on Vendor / Client management experience
- Experience in working in finance, banking, or telecom is highly desirable
- AI literacy, prompt engineering, habit of using corporate AI tools (i.e., Copilots) while maintaining Ethical AI guardrails
- ITIL certificate
Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!