IT Service Desk Agent (German-speaking) - Hybrid FI01
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an IT Service Desk Agent you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
As an IT Service Desk on our team, you will: - Provide 1st level support to the client workers - Handle of IT requests or issues via phone, mail and chat or via self-service portal - Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests - Be accessible and provide a first resolution rate by using internal knowledge databases. - Cooperate with client’s 2nd level service organizations and external service providers - Provide support to client’s employees in the operation of user systems and peripheral devices
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00
- Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus
- Great office location in Barcelona, or if you are based outside of Barcelona opportunity for remote work from Spain
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Have a proficient or bilingual level of German and advanced English
- Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage
- Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
- Have an analytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft skills and to work shifts
- Have high motivation and willingness to work in a global team
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.