ServiceNow CSDM Architect

KPMG ServiceNow Practice provides professional services for most demanding projects in Poland, Europe and globally.

Now we are looking for ServiceNow Architect. In this role, you will be responsible for leading, scoping, designing, development and implementation activities across client projects to deliver world class ServiceNow based solutions. Being a part of KPMG you will analyze new business requirements and their correct technical implementation solutions using industry best practices.

Responsibilities:

• Provide strategic architecture and advisory for the ServiceNow platform with primary focus on CSDM, CMDB, ITAM and ITOM operating model (not delivery/implementation management)
• Define and maintain the CSDM target state (service portfolio/service offering model, ownership, relationships and data standards)
• Establish CMDB/CSDM governance: policies, standards, RACI, data ownership, stewardship, certification approach and auditability
• Design the CMDB operating model: lifecycle ownership, data creation/maintenance rules, exception handling, quality controls and control points
• Define data strategy for CMDB/ITAM/ITOM: sources of truth, integration principles, data ingestion patterns (Discovery/integrations), and data quality KPIs.
• Align stakeholders across ITSM, ITOM, Security, Architecture, Risk and Audit on minimum data set, classification rules, and compliance requirements
• Define measurement and reporting approach (e.g., CMDB Health, coverage, lifecycle compliance) and drive continuous improvement through governance forums

• Work in an interdisciplinary and international environment
• Participation in interesting projects for local and foreign clients in the field of IT consulting
• Favourable conditions for professional development participation in specialized trainings
• Access to new technologies
• Gain and develop unique industry skills valued in the market
• Work in a harmonious team, among high-class professionals
• The opportunity to grow in a friendly and self-motivated team
• Attractive remuneration

• Proven hands-on expertise in ServiceNow CSDM (service modeling, mapping, service portfolio/service offerings, ownership model)
• Strong background in CMDB architecture: CI class model, relationships, lifecycle, data certification, reconciliation concepts, data quality patterns
• Good working knowledge of ITAM (asset lifecycle, compliance, license/entitlement concepts) and ITOM (Discovery/Service Mapping/Event Mgmt—architectural understanding)
• Strong capability to build data governance frameworks (roles, controls, decision rights, operating model)
• Consulting skills: stakeholder management, workshop facilitation, producing architecture/governance artefacts (blueprints, standards, TOM)
• Experience in regulated environments (banking/insurance) and ability to design for auditability and control (segregation of duties, traceability)
• Excellent written and oral communication skills in English
• Willingness to work in Saudi Arabia for a period of 4 months