Microsoft 365 Engineer

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• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years of experience in system support (M365, Azure).
• Knowledge of PowerShell scripting and ITIL processes; ServiceNow experience is a plus.
• Strong organizational skills: work in a structured way, and pay attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and positive attitude.
• Fluent in English; German is a plus.

Responsibilities

• Advanced in technical support of Microsoft „cloud“ solutions (Microsoft365, Azure)
• Proven experience in analyzing customer needs, document requirements and solving of technical issues on both end user but as well organizational tenant level
• Participate in projects as stakeholder in related topics and act as sub-project leader
• Ability to analyze customer needs, document requirements,
• Consulting and recommendation of potential improvements regarding the daily support & operation activities
• Advanced in understanding interdependencies between all the services within M365 as will with Office 365 Apps for Enterprise and MS Project Online
• Experience in supporting further cloud collaboration tools like Asana, Conceptboard, Decisions is a plus
• Stay curious of all things about M365, including changes & updates, roadmap & releases, and third-party solutions.
• Provide overall Office 365 administration expertise including and basic knowledge of Azure Active Directory
• Experienced with Microsoft Graph & Azure DevOps
• Implement and Develop scripts based on PowerShell, Azure CLI and terraform
• Define and implement solutions based on business requirements such as data protection