SaaS Business Owner Salesforce

• Salary: 170-230 PLN net+VAT/h, B2B via Devire
• Remote with occasional business trips to Berlin 
• Benefits: Multisport card, private medical care, life insurance 
• Long-term cooperation 
• Flexible working hours, Polish time zone

• Several years of experience in a SaaS company, e.g., as a business owner, RevOps manager, CRM product owner, product manager, or Salesforce consultant.
• Proven experience in mapping and controlling SaaS processes in Salesforce.
• Very good knowledge of Salesforce (Sales Cloud, Service Cloud), ideally with certifications. (Please submit these directly with your application.)
• Agile mindset and experience with backlog and prioritization processes, coupled with an analytical, structured, and solution-oriented approach to work.
• Fluent German and very good English skills ensure smooth collaboration at an international level.

Responsibilities

• Managing user adoption, developing training concepts, process documentation, and uniform usage standards.
• Ensuring that subscription models, MRR/ARR, renewals, upsells, cross-sells, and churn are accurately, transparently, and efficiently mapped in Salesforce.
• End-to-end responsibility for mapping and optimizing the entire customer lifecycle in Salesforce, from acquisition to activation and retention to referral and revenue.
• Collaborating with sales, marketing, and customer success to optimize subscription sales, renewal, expansion, and churn prevention processes.
• Translating technical requirements from the SaaS business into concrete Salesforce features, processes, and automations.
• Ensuring high data quality and reliable reporting, forecasting, and decision-making bases for management.