Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the Role
We’re looking for an OTC Team Lead to join our Kraków-based Finance Operations team. If you’re passionate about people development, process excellence, and continuous improvement, this is your opportunity to make a real impact.
Who You Are
You’re a natural leader who thrives in a collaborative environment. You enjoy guiding others, sharing knowledge, and building a culture of trust and accountability. You combine strong analytical thinking with a hands-on approach, and you’re motivated by finding smarter, more efficient ways of working. You’re comfortable managing complexity and change, and you bring energy and clarity to every challenge. Above all, you care about accuracy, customer satisfaction, and helping your team succeed.
Key Responsibilities
In this role, you will:
- Lead, mentor, and develop a team of OTC (Order to Cash) and MD (Master Data) specialists
- Conduct regular performance reviews, coaching sessions, and training to support growth and engagement
- Foster a collaborative, high-performance culture focused on precision and customer satisfaction
- Oversee daily OTC operations, including cash application, invoicing, collections, and credit management
- Supervise MD activities such as customer and supplier account creation and sanction screenings
- Monitor workload distribution and ensure service levels and KPIs are consistently achieved
- Ensure compliance with company policies, internal controls, and audit requirements
- Identify process gaps and implement improvements to enhance efficiency and reduce errors
- Support automation and digitalization initiatives that drive smarter ways of working
- Provide regular reporting on KPIs, aging, disputes, and process performance
- Maintain professional communication with internal and external stakeholders to resolve issues and ensure smooth operations
- Contribute to ad-hoc projects and continuous improvement activities
We Offer
- Opportunities for professional growth and development
- Flexible working hours (start between 7.30 and 9.30)
- Hybrid work model – three days in the office, two days from home
- Modern office on Przybyszewskiego Street 56 in Kraków
- No formal dress code
- Annual integration events and employee volunteering opportunities
- Attractive benefits package including private medical care for you and your family, lunch card, life insurance, and access to MyBenefit platform
What You Bring To succeed in this role, you bring:
- A degree in Finance, Accounting, or a related field
- At least 5 years of experience in OTC, Accounts Receivable, or related finance operations
- Knowledge of end-to-end Master Data processes
- Proven experience in people management and team development
- Strong analytical skills with the ability to identify, forecast, and resolve complex issues
- Excellent communication and numeric skills with great attention to detail
- Adaptability to shifting priorities and deadlines
- Fluency in English and Polish
- Working knowledge of MS Office tools, especially Excel
- A motivated, proactive mindset and a can-do attitude
- Experience with multiple ERP systems – Movex/M3 experience is a plus
- Knowledge of Credit Management processes will be an advantage
