Senior Systems Engineer (ServiceNow) | f/m/d

As a Senior Systems Engineer you will provide SNOW technical solutions to support high CMDB quality standards to ensure the single point of truth strategy.

This role will be part of IT Infrastructure and Operations for Group Technology. The IT Infrastructure and Operations Tower delivers stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure with a clear focus on continuous service delivery optimization, standardization and automation.

You will support the Cross Functional Team which is responsible for CMDB data quality for all global IT infrastructure components. 

How you will get the job done

• designing and developing complex solutions based on the requirements on ITSM, ITOM, HAM and other modules
• enabling, configuring and developing automated CMDB discovery of new and existing infrastructure components
• supporting Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM and technical interfaces
• developing Discovery procedures by ensuring identification and reconciliation rules, monitor error logs, troubleshoot and resolve any related issues
• leading in the implementing, configuration and maintenance of interfaces and integrations
• reviewing and modifying existing ServiceNow discovery patterns as needed
• verifying the requirements with the platform's OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
• estimating effort for all customizations, integrations, configurations and development work
• collaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer needs
• being responsible for technical documentation for day-to-day operations of new implementations
• ensuring system architecture supports business scalability and strategies and meets audit, compliance and security requirements
• collaborating closely with ITSM Platform team to ensure smooth deployment processes and adherence to SNOW development guideline
• creating and configuring of reports, dashboards, schedules and other operational activities or outputs associated with discovery functions

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• very good spoken and written Business English
• university degree in IT or business information management or equivalent qualification
• outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM
• ServiceNow Certifications for system administrator and Certified Implementation Specialist for ITSM and core ITOM applications
• experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)
• minimum 5 years of practical experience as ServiceNow Developer and minimum 2 years practical experience with ServiceNow Discovery
• deep analytical skills with proven experience in SNOW CMDB troubleshooting and root cause analysis
• advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
• excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
• ITIL Foundation (minimum) or even better ITIL Expert Certifications
• experience soliciting and documenting requirements and evolving these requirements into successful solutions