Business Analyst

Business Analyst

Business Analyst is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.

Essential Functions / Core Responsibilities

• Implementation and management KPIs to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Ensure our data is accurate and up-to-date, serving as a reliable source of truth.
• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
• Support and collaborate with development and application delivery teams to create insightful reports and dashboards for all business levels.
• Partner with experts across departments to support effective reporting and assist with testing for updates/improvements to existing business systems.
• Develop and create reference materials and methods for mapping, monitoring and reporting data incidents.
• Actively promote a culture of collaboration and teamwork across organizational boundaries, and break down functional silos to drive measurable business results.
• Maintain confidentiality.

Location: POL Szczecin Concentrix CVG International Sp. z o.o.

What We Offer

• A solid employment contract with predictable working hours (business hours).
• Access to the MyBenefit cafeteria, including the possibility of obtaining a MultiSport card.
• A private medical package (Luxmed) to ensure your health and wellbeing.
• Private life insurance available on preferential terms.
• Access to learning and development resources to help you advance your career + language courses.
• An Employee Assistance Program offering psychological, managerial, legal, and financial counselling.

Candidate Profile

• + 1 year of experience with data analysis and preparation, preferably in BPO industry.
• Proficiency in data analysis tools, with strong skills in Microsoft Power BI, Qlik, Tableau, Zendesk, Salesforce etc. is an advantage
• Ability to build good relationships and work cross-functionally.
• Ability to work independently and in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
• Advanced Excel covering Power pivots and Macros.
• Excellent analytical and problem-solving abilities.
• Strong communication skills to translate data insights into actionable business strategies.
• Detail-oriented with a focus on delivering high-quality work.
• English at B2/C1 level.
• Initially, willingness to work from our office in Szczecin.