Middle Service Desk Engineer
GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.
We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.
We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.
Our ambition drives us, our people make it real. Join us and be part of building champion-level success!
Middle Service Desk Engineer will be responsible for providing technical assistance to end-users, troubleshooting complex issues, and ensuring the smooth operation of IT systems within the organization. The position is based in our Warsaw office on a full-time basis, with the primary focus on on-site presence. Remote work is occasionally possible when there are no tasks requiring office attendance.
What You’ll Be Driving: * Maintaining and updating printers, Wi-Fi, meeting room technology (Robin/Totem, iPad, PR TV), and SCCM to ensure functionality and reliability; * Managing print servers and implementing self-service solutions for printer access; * Monitoring and managing LAN networks to ensure smooth connectivity and performance; * Ensuring meeting room technology is up-to-date and functional (TVs, AppleTV, HDMI, AirTame, Zoom Room, Jabra, projectors); * Managing cable setup for TVs, monitors, and projectors to keep workspace organized; * Updating and maintaining information on printer lists, meeting room descriptions, and network equipment plans; * Managing asset inventory including IT equipment in stock, in use, and on order with accurate tracking; * Maintaining tidiness and organization in server rooms, service desk rooms, and stock areas; * Coordinating IT equipment delivery to/from users, service centers, and offices; * Preparing and setting up laptops and peripherals for newcomers, position changes, and replacements; * Processing dismissals by cleaning/wiping laptops, logging activities in systems to ensure data security; * Communicating with users on IT issues and resolving problems quickly to minimize disruptions.
Why You’ll Love Working Here:
Benefits Cafeteria
An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it: * Sports – gym, yoga, or any activity to keep you active; * Medical – insurance and wellness services; * Mental health– therapy or coaching support; * Home office – ergonomic furniture, gadgets, and tools; * Languages – courses to improve or learn new skills.
Work-life
- Parental support with paid maternity/paternity leave and monthly childcare allowance;
- 20+ vacation days, unlimited sick leave, and emergency time off;
- Remote-first setup with full tech support and coworking compensation;
- Regular team events – online, offline, and offsite;
- Learning culture with internal courses, career development programs, and real growth opportunities.
Our Culture & Core Values
GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back. * FUELLED BY TRUST: we’re open, honest, and have each other’s backs; * OWN YOUR GAME: we take initiative and own what we do; * ACCELER8: we move fast, focus smart, and keep it simple; * CHALLENGE ACCEPTED: we grow through challenges and stay curious; * BULLETPROOF: we’re resilient, ready, and always have a plan.
What Makes You a GR8 Fit:
- At least 2 years of experience in a similar position;
- Advanced troubleshooting of Windows OS (Windows 10, Windows Server, older versions) and macOS (system configuration, software compatibility);
- Expertise in Active Directory (user/group management, OU structure, group policies);
- Experience with OS deployment tools (MDT, WDS), patch management, and update mechanisms;
- Understanding of OSI model, TCP/IP, troubleshooting network connectivity, configuring DHCP, DNS, SSH, FTP, RDP, SMTP/POP3/IMAP;
- Experience with VPN setup and troubleshooting;
- Knowledge of data protection, backup/recovery strategies, DLP, encryption technologies;
- Advanced skills with antivirus solutions (CrowdStrike) including deployment, configuration, and policy management;
- Proficiency with GSuite (Gmail, Drive, Calendar), Slack, Confluence;
- Experience using JIRA or similar ITSM/ticketing tools;
- Solid knowledge of ITIL/ITSM practices;
- Strong communication, problem-solving, and organizational skills, with ability to multitask and maintain order, accuracy, and documentation;
- Fluent spoken and written English (Upper-Intermediate+ level);
- Proficiency in Ukrainian will be a plus.
