Elastic, the Search AI Company
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
Training Program Manager Role
We’re looking for a Training Program Manager to join our Global Support team at Elastic. This brand-new role will play a key part in shaping how we train, enable, and develop our support engineers worldwide. You’ll identify knowledge gaps by analyzing case volumes and customer escalation data for trends, and design impactful training programs to strengthen product expertise across the team.
Partnering with subject matter experts (SMEs), you’ll build engaging content, using appropriate tools available with Elastic, while organizing, scheduling and coordinating enablement sessions delivered by SMEs. You’ll also manage our enablement content within Seismic, ensuring that our support organization has access to the right learning resources when they need them.
This is an exciting opportunity to have a direct impact on the growth of our education program, improve customer experience, and enable the success of our global support engineering organization.
What You’ll Do
- Identify training gaps across the global Support Engineering team through analysis of case volume, escalation data, customer feedback, and internal assessments.
- Work closely with the 3 regional leaders of Support in Americas, EMEA & APJ to identify region specific training and skill development requirements
- Collaborate with SMEs to design, develop, and deliver new learning experiences (workshops, videos, eLearning, and instructor-led training).
- Partner with content developers, where available and/or use LEAi tool to create scalable, high-quality training modules.
- Ensure Elastic courseware is kept current with the fast-evolving Elastic Stack, integrating updates and feedback from the field.
- Create and maintain scripts, labs, and other technical artifacts to support learning activities.
- Improve and maintain existing training content—including on-demand courses, video content, and live training—resolving issues and enhancing learner experience.
- Leverage Seismic (our enablement platform) to manage, deliver, and track training programs.
- Stay up to date with the latest developments in the Elastic Stack, fostering a culture of continual improvement and knowledge sharing.
We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
What You’ll Bring
- 3+ years of experience building technical curriculum in collaboration with stakeholders and cross-functional teams.
- BS degree (or equivalent experience) in Computer Science, Engineering, or a related technical field.
- Hands-on experience with Seismic or similar enablement platforms or with content development tools.
- Proven technical foundation with past experiences in creating training programs for technology companies.
- Strong analytical skills with the ability to identify gaps, design solutions, and measure effectiveness.
- A fast learner with the ability to simplify complex technical concepts and communicate them clearly.
- Excellent written and verbal communication skills, with the ability to thrive in a fast-paced, distributed, and highly collaborative environment.
- A passion for continuous learning and a desire to deepen your expertise in the Elastic Stack.
