Principal Solution Architect

About the role

Appfire is seeking an experienced Solutions Architect with a minimum of 4 years of hands-on experience in designing, implementing, and managing complex Atlassian solutions. The ideal candidate will have a deep understanding of cloud engineering principles, strong problem-solving ability, excellent communication skills, and experience in systems administration and ideally software development. In this role, you will collaborate with Atlassian service partners, customers, and internal teams to architect and evangelize novel solutions aimed at solving high value use cases.

Solutions Architects partner with Channel managers to provide the technical knowledge of how our products work, and what problems they solve to our service partners and customers. Solutions Architects need excellent communication skills to express complex concepts to users of varying technical knowledge, including business counterparts with little to no experience with engineering processes like Agile, ITSM, Workflow Management, or DevOps.

This is a remote role located in Spain.

Your everyday tasks will include:

• Understanding customer requirements and technical specifications for potential projects or implementations.
• Designing and configuring solutions using Appfire products and technologies.
• Design, architect, and implement complex Atlassian based solutions (Jira, Confluence, Bitbucket, etc.) for software development, DevOps, and systems administration teams.
• Identify potential issues and propose solutions that meet business needs while optimizing performance, security, scalability, and availability.
• Develop technical documentation, training materials, and support resources for clients and internal teams.
• Provide ongoing consultation and support to clients, ensuring that they are receiving the full benefits of their Atlassian solutions and cloud infrastructure.
• Collaborating with Product teams to identify features required by customers.
• Troubleshooting and resolving technical issues that arise.
• Staying up-to-date with the latest product features, releases, and industry trends to effectively communicate their value proposition to potential customers.

About Appfire

A people-first approach to business

Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.

Making an impact

At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners through Appfire Town.

In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution.

Our business

Appfire mission to equip and connect every team so they can plan and deliver their best work. We are committed to building a durable, multi-generational business, and to evolving, innovating, and scaling in a way that ensures stability and opportunity for years to come

What’s our secret sauce?

1. We follow teams. We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We’re proud to support over 20,000 customers and growing, including 55% of the Fortune 500. From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire’s technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more.
2. We enhance. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they’ve invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce.
3. We build bridges and invest in our partners. Appfire's success is underscored by its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 800+ channel partners.
4. We make security and privacy a priority, but we also keep it simple for our customers. We’ve achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. Our award-winning Appfire Trust Center, offers our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all.

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.

We offer:

Financial benefits

• Every Appfire employee is eligible for company equity.

Skills development benefits

• Access to the Appfire University learning platform, a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility.

Health Insurance

Volunteering

• 3 fully paid days each year to participate in Appfire Town, Appfire’s Corporate Social Responsibility (CSR) Program.

Other

• Ability to work remotely
• Flexible work schedule
• Growth opportunity in a dynamic company
• Work in a highly motivated team
• 25 days paid vacation, team buildings and celebrations, sports card and more
• Transport Card
• Multisport Card
• Food vouchers

Come join us at our new office building! GORA is a new office building located in the heart of the city, within a walking distance from Paradise Mall and Vitosha Metro station. LEED certified GORA offers sustainable and comfortable spaces for the business development of its tenants

Skills and experience you'll need to succeed:

• A minimum of 10 years of hands-on experience in designing, implementing, and managing complex Atlassian solutions for software development, DevOps, and systems administration teams.
• Excellent written and verbal communication skills.
• Strong knowledge of Agile methodologies, IT Service Management (ITSM), DevOps practices, and software development life cycles.
• Experience in software development using programming languages such as Java, Python, or SIL.
• Experience in Linux Systems administration.
• Familiarity with related technologies, such as Git, Docker, Kubernetes, Jenkins, GitLab, and other Atlassian products.
• Proven problem-solving ability.
• Excellent time management skills, ability to prioritize effectively.
• Strong analytical skills and attention to detail.
• Experience working in a team environment and collaborating with cross-functional teams.
• A customer-focused attitude and the ability to communicate complex technical concepts in a clear and concise manner.
• Willingness to travel as needed.

Beyond the resume skills that match our culture and this role:

• You are dedicated to elevating client and co-worker experiences, knowing that exceptional work centers on serving others.
• You adapt swiftly to new business demands, understanding that change fuels collective and individual growth.
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events.
• You have exceptional coaching, mentoring, and people development skills.