- Lead Technical Resolutions: Drive the technical resolution of long-running Problem Records and Root Cause Analyses (RCAs).
- Prevent Outages: Prepare and execute action plans to de-escalate crisis situations and prevent recurring outages.
- Manage Escalations: Take necessary steps to address global escalations, ensuring timely and effective solutions.
- Drive Continuous Improvement: Own our continuous improvement framework by analyzing feedback, defining countermeasures, and resolving impediments to enhance delivery processes.
- Collaborate and Communicate: Work with a global, cross-functional team to resolve critical incidents and RCAs. Present to senior management on incident trends, analysis, and action plans.
- Provide Support: Support the leadership team with outage and RCA-related information specific to customers and regions.
- Work from Anywhere: This is a 100% remote position for candidates based in Poland, offering you the ultimate flexibility.
- Growth Opportunities: We are committed to your career development. You'll have the opportunity to advance to a Team Lead or even Branch Manager position.
- Competitive Package: A permanent contract with a competitive, negotiable salary based on your professional experience, along with additional benefits.
- Equipment: We'll provide you with the necessary IT equipment, including an iPad and a dedicated work device.
- Contract Details: The position offers a Polish employment contract, with a standard 40-hour work week. Vacation days are negotiable to align with your needs.
- Experience: At least 7+ years of professional experience with a solid background in SAP Basis and Database technologies.
- Problem-Solving Skills: Proven experience with Root Cause Analysis (RCA) methodologies and the ability to troubleshoot complex issues, including performance analysis.
- Technical Expertise: Experience and certification in SAP Basis and HANA.
- Collaboration: Strong experience working in a virtual, global team setup and coordinating across multiple teams and lines of business to solve problems.
- Tool Knowledge: Experience with ServiceNow is a significant advantage.
- Soft Skills: You are a dedicated team player with excellent communication skills and a customer-first mindset.
- Bonus: German language skills are a plus
Ahrens GmbH – Your System House in Verden
We are an established IT system house based in Verden, specializing in the comprehensive support of medium-sized and smaller companies, as well as public authorities. We offer our customers sound consultation, cost-effective implementation, and reliable all-in-one service. Our broad spectrum of products and services provides solutions for numerous industries and sectors, and we are also happy to serve private customers. We value quality and partnerships, which is reflected, among other things, in our service certification as a Fujitsu Technology Solutions Partner.
A Brief Look at Our Company History:
Ahrens GmbH was founded in Verden in 1992 by Ms. Christa Ahrens, initially focusing on hardware and software. Over the years, we have continuously expanded our service portfolio:
- 1996: Expansion with the sale of computer systems for medical practices.
- 2000: Relocation to our current, expanded business premises at Zollstraße 2b in Verden.
- 2004: Extension of activities to include networks, telecommunications, and web design.
- 2012: Reorientation as a modern IT system house, expansion of the product range, and partnership with Fujitsu Technology Solutions GmbH.
- Today: We are constantly developing and securing our future: In 2022, David Ratzel joined the company as a partner and future successor to Managing Director Michael Wallstein.