Customer Support Advisor with German
We are looking for Customer Service Advisors with C1 language skills level for German.
Role: As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues and you will be responsible for the following:
- Provide assistance via telephone, e-mail, chat and social media regarding the platform
- Listen carefully and understand customer needs
- Building a good relationship with the customer
- Participate in activities and meetings to improve service quality and customer satisfaction
Company description:
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
What we offer in return:
- Employment Contract
- Very attractive salary
- Performance bonuses and rewards
- Training and development programs
- Medical services
- Private medical care
- Group insurance program, sports and leisure program
The main skills we are looking for are:
- C1 language skills level for German
- B1/B2 language skills level for English
- Good use of PC and online browsing
- Customer orientation and attention to detail
- High problem-solving capacity
- Excellent communication skills
- Previous experience in customer service will be considered a plus
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.