Trading Support Specialist
Position Summary
We are looking for an energetic and dynamic Trading Support Specialist to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all customers.
To be the ideal candidate you will be very comfortable with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and and positive attitude. We are looking for the right personality that will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team.
Role Responsibilities
- Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email
- Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
- Provide clients with guidance on system functionality and workflow
- Identify and communicate urgent issues that may have associated P/L and franchise risk
- Build knowledge of the marketplace and keep up with current industry trends
- Contribute to knowledge management efforts
- Complete required trainings - regulatory and otherwise
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We offer a hybrid working model.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
Qualifications & Experience
- Previous experience in customer support functions, preferably in financial markets
- Applies general knowledge of business, developed through education, to make informed judgements
- Familiarity with FIX protocol and electronic trading
- Experience with customer service tools such as Service Cloud
