MARKET RESEARCH TRANSLATION TEAM LEAD
The Market Research Translation Team Lead collaborates with the Project Management team and is responsible for overseeing a team of Project Managers to ensure that Market Research translation and localization projects are delivered in alignment with IQVIA’s standards and client specifications.
- Oversees daily management and provides guidance to a team comprising of Junior Project Managers, Project Managers, and Senior Project Managers
- Manages the recruitment and selection process for new team members
- Ensures both team and individual compliance with relevant IQVIA procedures and standard operating procedures (SOPs)
- Monitors adherence to the Quality Management System
- Develops and reviews CAPA plans as necessary in response to issues
- Organizes assignment and allocation of translation projects among Project Managers, triages client requests, and aligns resources accordingly
- Serves as the primary escalation contact for internal and external clients, managing their requirements as needed
- Supports implementation of new services and processes within the team, in collaboration with the Market Research SME team
- Assists Senior Project Managers in client account management and onboarding activities
- Monitors team performance against KPIs and implement corrective actions when targets are not met
- Coordinates training and development activities for the Market Research project management team, in collaboration with Senior Project Managers and Market Research SME team
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com/
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Requirements:
- Minimum of 5 years of experience in Market Research Project Management within the Language Services sector, with demonstrable line management responsibilities
- Bachelor’s degree, preferably in linguistics, business, or other related fields
- Expertise in Market Research Translation Services, with advanced project management skills across qualitative and quantitative services; thorough knowledge of tracker project practices is essential
- In-depth understanding of the Market Research online survey lifecycle, with experience collaborating with programmers on overlay and link checking tasks
- Familiarity with Market Research tools such as ConfirmIt and Decipher platforms
- Advanced skills in client relationship management
- Proficiency in English required; additional languages are beneficial
- Strong written and verbal communication abilities
- Attention to detail to maintain quality standards
- Capacity to meet deadlines and manage multiple priorities in a changing environment
- Problem-solving and analytical skills relevant to Market Research projects, including handling non-standard requirements
- Ability to follow instructions, work independently, and use own initiative
- Demonstrated advanced IT proficiency
- Advanced TMS and CAT tools user, particularly for Market Research tracker studies; familiarity with XTRF, memoQ, or similar systems is required
- Ability to develop and maintain effective working relationships with colleagues, managers, and clients
