EMEA CCaaS Project Manager
As a Senior Lead Project Manager, you will oversee complex technology implementation projects, focusing specifically on AI and contact center solutions. This role requires a balanced understanding of technical aspects, financial management, client interaction, and detailed project oversight within a structured PMO environment.
Key Responsibilities:
Technology Implementation:
- Utilize technology solutions to fulfill client business objectives.
- Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
Financial Management:
- Handle project budgets, revenue forecasts, and financial reporting.
- Ensure timely and budget-compliant project completion.
Client Engagement:
- Interact effectively with strategic clients to understand needs and ensure project satisfaction.
- Serve as the overall project lead, ensuring successful project completion.
Workstream Management:
- Oversee multiple concurrent workstreams, ensuring effective prioritization and alignment across diverse teams.
Attention to Detail:
- Maintain precision and quality in project deliverables and processes.
PMO Compliance:
- Adhere to Project Management Office standards and methodologies for consistent project management practices.
This is a full-time position.
Required skills:
- 10+ years of proven working experience as a Project Manager in the information technology sector
- Bachelor's degree in a related field.
- Strong budgeting, change management, and client engagement skills
- Ability to manage cloud contact center operations and implementations, particularly with AWS
- Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365
- Experience with project management life cycle, waterfall model, and strategic planning
- Fluency in English & French on a business level
Preferred:
- Proficiency in Agile Methodology, AI Concepts, and Generative AI
- Project Management Professional (PMP) / PRINCE II or related certifications
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.