Engineering Manager - Customer Support
Company: Boeing Ukraine LLC
Boeing Ukraine is currently looking for Engineering Manager for 737NG/MAX Airframe in Customer Support to join their team in Kyiv, Ukraine.
Primary Responsibilities:
- Manages employees performing engineering activities within Customer Support, while ensuring safety, first time quality, and on-time performance.
- Oversees development of technical responses to airline customer inquiries on airplane systems operations and including troubleshooting of aircraft systems issues.
- Ensures coordination with design and suppliers to drive quality and safety into the technical support provided to customers.
- Helps to manage positive shift handovers with Systems Service Engineering in California, USA and all other global partners.
- Develops and executes project and process plans, implements policies and procedures and sets operational goals.
- Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
- Provides oversight and approval of technical approaches, products and processes and provides technical guidance to resolve engineering issues.
- Proactively communicates with employees, peers and customers. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.
- Manages, develops and motivates employees.
At Boeing, we care deeply about the wellbeing of every employee. Some of the benefits open to you include:
- Market competitive salary and bonuses.
- Medical insurance for you and your family (Health plan includes medical, surgical, and dental care, planned and emergency inpatient treatment, ambulance service, and prescription drugs).
- Life insurance.
- Sport reimbursement.
- Well-being support.
- Professional skills development via educational assistance program and certification.
- Benefit from Employee Recognition Program.
- Cooperate and exchange knowledge with the world-class global engineering team.
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
- 3+ years of experience in support of aerospace products, which should include commercial and/or military airplane.
- 2+ years of experience leading an engineering team.
- Existing rights to work in Ukraine.
Preferred Qualifications (Desired Skills/Experience):
- Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities.
- Experience in airplane systems operations (example: Avionics, Electrical Power/Lighting, Environmental Controls, Flight Controls, Interiors, Mechanical/Hydraulic, etc.)
- Experience in airplane maintenance operations.
- Experience leading complex projects.
- Experience in developing and maintaining relationships/partnerships with airline customers, suppliers, stakeholders and partners.
- Knowledge of industry trends (customers, regulators, competitors, etc.)
- Willingness and ability to manage ambiguity and turn it into action.
