Join Vonage and help us innovate cloud communications for businesses worldwide!
We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.
- Logging, prioritization and escalation of support issues and requests
- Develop and maintain good working relationships with clients to promote a high level of customer service
- Resolution of 1st line support issues and requests via telephone and remote support
- Analysis of Network trace information
- Manage individual workstreams using Salesforce (CRM)
- Shift model of work
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
How you’ll benefit:
- Attractive salary depending on your skills and experience
- Work in a young, international team in our new office in Wrocław or remotely (Poland)
- Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor
What you'll bring:
- Excellent communications skills, written and verbal
- Very good English, written and verbal
- A positive outlook with the ability to be flexible and adaptable
- Good interpersonal skills and the ability to deal with users at all levels
- Able to operate to time-sensitive deadlines
- Management of multiple channels of activity
- Able to apply good judgement to diagnose the level of customer need
- A positive, confident and client-centric approach to work
- Experience within 1st line support (preferable Telecoms)
- Good working knowledge of Browsers, Microsoft Word and Excel
Experience we consider a plus:
- Proven experience in troubleshooting and fault finding on networks
- If we have talents located in Wroclaw with the right mindset and personality, will be considered without previous support experience
