Quality Assurance Disputes Analyst
As Marqeta’s Quality Assurance Analyst, you will work with our first-class Disputes and Chargebacks Quality Assurance team to oversee the risk operations of our clients.
This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!
The Impact You’ll Have
- Conduct tests and inspections of processes against policies, procedures and regulatory requirements to evaluate quality performance and ensure consistency of our BPO in scoring of the QA framework.
- Report performance and track areas of improvement on multiple levels, both internally and externally.
- Coordinate with other specialists to continuously improve and evolve the QA framework and scorecards.
- Work closely with our internal and external support and compliance teams to ensure all policies are being followed.
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
- Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
- Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
- Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
- Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
- Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!
Who You Are
- 2+ year experience in an Audit/Quality Assurance role, or similar experience in an oversight/compliance environment.
- Overall 3+ years of experience in Disputes and Chargebacks or payments/banking sector for US and/or European customers.
- Bachelor’s degree in risk management, business, economics, communications, statistics, finance or related field or equivalent experience
- Demonstrated knowledge of Chargebacks and Disputes industry (including payment network rules), risks and controls implementation.
- Strong analytical and problem-solving skills, with the ability to analyze trends, uncover opportunities, and make recommendations for improvement.
- Great organizational skills with a proven ability to prioritize, manage, and deliver multiple, complex projects on time.
- Experience in governance, standards, and protocols related to risk management and compliance, ensuring that processes and operations adhere to established frameworks and regulatory guidelines.
- Ability to create a vision and translate it into detailed and prioritized plans, with ongoing action and tracking over various timeframes.
- Desire to build and implement new processes that improve the experiences of our customers and increase efficiencies of our support operations teams.
- Excellent interpersonal, verbal, written communication, and presentation skills, with a proven ability to work with and influence cross-functional teams.
- Curiosity, creativity, motivation, and capability of working on your own as well as part of a globally distributed team.
- Positive outlook and supportive attitude, with a commitment to constructive feedback and coaching.
Nice-to-Haves
- Visa Dispute Resolution and/or similar industry certifications.
- Lean Six Sigma certification
