Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:Now we're looking for an Arabic & English speaking Customer Support Agent to join our team and make his own contribution to our products.
Responsibilities:- Providing support in Arabic by email and Live chats;
- Processing with great attention to details and content;
- Identifying clients' needs and proactively proposing solutions;
- Focusing on customer expectations and satisfaction;
- Working closely with our team to improve and establish the necessary processes.
- Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
- Competitive salary and attractive bonus scheme;
- Working in a dynamic International company;
- Birthday celebration present;
- Ability for career and professional growth within the company;
- Sportscard (Multisport) - partly covered & team-building events and activities
- Wedding gift;
- Gift for newborns;
- Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
- Food vouchers
- Proficiency in Arabic and English, both written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to detail;
- Previous experience as a support agent will be considered an advantage.
