Senior Business Consultant ASH (Asset Service Hub) Production Support
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
We anticipate that you thrive in an agile environment and possess advanced teamwork skills. Your resourceful approach and commitment to completing tasks will be greatly valued. You should be comfortable working with some level of uncertainty and be focused on delivering on the team's commitments. At SimCorp, we promote a work environment that encourages creativity, inclusivity, and teamwork, placing importance on a positive attitude, a mindset for learning.
What you will be responsible for:
- Ensuring the daily production of the Asset Service Hub which bidirectionally exchanges data from third parties (e.g., custodians, brokers, asset managers, fund administrators etc.), the client and SimCorp’s Dimension platform
- Facilitating the root cause analysis for issues through collaboration with the internal and external teams
- Working with external partners’ helpdesks to analyze issues in the SWIFT and non-SWIFT data flows
- Working directly with several internal teams to analyze issues
- Working directly with the third parties to clarify issues
- Monitoring the cases in the ticketing system (currently SalesForce)
- Resolving tickets, including change requests
- Continuously identifying opportunities to improve the production support process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience
- Providing guidance to junior team members, acting as a multiplicator
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
Good experience with post trade settlement processes of the buy side Understanding what order executions, settlements and reconciliations are Knowledge what a SWIFT messages (MT and MX) are and their contents Thorough experience in general interfacing, data mapping and information flow issues Understanding of general testing processes and requirements in a project Experience in production support within asset management / asset servicing industry (SimCorp Dimension or equivalent) Experience working for either a custodian or asset servicer in a similar role Insight into the business and the IT side of the asset processing world Ability to work both freely and collaboratively within global teams Ability to navigate in an environment with missing/incomplete information and manage discrepancies Communication skills to handle personal, specific business communication Fluent in business and technical English
